Ratings based on 994 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Patti,We appreciate you choosing to stay with us and hope you had a pleasant experience. If there are any areas you feel we can improve on, please do not hesitate to contact us directly. We value your input and would love to hear from you.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
15 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Key West Inn - Hotel In Tunica Resort. We truly value all guest reviews as they help us to improve our services. We regret to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your time with us. Your feedback will be shared with our team to ensure that we continue to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Lidia,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
by A verified traveler
Posted 4 May 2024
It was clean,bed slept good,had a microwave
Comment from Hotel Management
4 May 2024 by Guest Relations Specialist, Hotel Management
Hi Annie,We're delighted to hear that you found your stay at our hotel satisfactory, particularly noting the cleanliness and comfort of your room. Providing a clean and cozy environment is a top priority for us, ensuring that each guest enjoys a restful night's sleep. Additionally, amenities like the microwave add convenience to your experience, allowing you to enjoy quick meals or snacks at your leisure. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future travels.
by A verified traveler
Posted 4 May 2024
There was a sign warning park at your own risk, the night window was taller than me and the bed and sheets were disgusting. The only thing that made my stay bareable was a member of the staff the next morning. He was very kind and even offered to help with my bags. The room was decent but the bed was nasty.
Comment from Hotel Management
4 May 2024 by Guest Relations Specialist, Hotel Management
Hi Janice,We're genuinely sorry to hear about your less-than-ideal experience during your recent stay with us. We take guest feedback seriously and will certainly address your concerns with our team. Regarding the parking situation, our sign serves as a precautionary measure, although we regret any inconvenience it may have caused. As for the height of the night window, we'll review this to ensure accessibility for all guests. We appreciate your recognition of our staff member's kindness, and we'll strive to maintain the cleanliness and comfort of our accommodations moving forward.
by A verified traveler
Posted 21 Apr 2024
Property maintenance was very poor. Ceiling pealing . Door where hard to open . Room needed painting very bad. No one to take the key when I wanted to leave .
Comment from Hotel Management
21 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Kirk,We sincerely apologize for the inconvenience you experienced during your stay. Our team works diligently to maintain the property's standards, and we regret that we fell short of your expectations on this occasion. Rest assured, we will address the issues you've highlighted promptly to ensure a more comfortable experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 16 Apr 2024
I enjoyed the room -- clean and comfortable. The bed was really, really comfortable. Felt safe.
Comment from Hotel Management
17 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Sherry,We're thrilled to hear that you enjoyed your stay with us and found your room clean, comfortable, and safe. Providing a cozy and secure environment for our guests is always our top priority. It's great to know that you had a restful night's sleep on our comfortable beds. Your satisfaction is important to us, and we appreciate your positive feedback.
by A verified traveler
Posted 14 Apr 2024
It was a pleasure staying here we will be back the hotel attendant was very polite and helpful...
Comment from Hotel Management
16 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Edith,We're thrilled to hear you enjoyed your stay with us and that our attentive staff contributed to your positive experience. Ensuring our guests feel welcomed and supported throughout their stay is a top priority for us. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the future.
by A verified traveler
Posted 12 Apr 2024
Their "breakfast" was only coffee, orange juice and a packaged Danish. The orange juice had a terrible taste. I don't know if it was spoiled, or the dispenser was moldy, but something was wrong with it. Bathroom was very very small and the toilet kept running. The bed was fine. The owner was nice.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Hello Sandra,We appreciate you taking the time to share your feedback with us. We will look into the concerns you raised regarding breakfast and the bathroom. We are pleased to hear that you found the owner to be nice and that you were satisfied with the bed during your stay. We value your insights as they help us improve our services for future guests.
by A verified traveler
Posted 29 Mar 2024
The friendly service & cleaning ladies were very polite & dependable.
Comment from Hotel Management
31 Mar 2024 by Guest Relations Specialist, Hotel Management
Hi Latasha,We're thrilled to hear that you appreciated our friendly service and dependable cleaning staff during your stay. At our hotel, we prioritize providing exceptional service and maintaining high cleanliness standards to ensure a comfortable experience for all our guests. Your positive feedback reaffirms our commitment to delivering top-notch hospitality. We hope to welcome you back for another delightful stay in the future.
