Ratings based on 259 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
I DONT LIKE AREA IN THE RESTAURANT UNHEALTHY
Comment from Hotel Management
12 Jun 2024 by Caribe Tesoro, Hotel Management
Hi Hector,We're so sorry our restaurant did not live up to your standards. We are in line with Honduran health regulations and go through health inspections each year. We also make sure all of our areas live up to USA standards.
by A verified traveler from Louisville
Posted 29 May 2024
Great location, pool and food.
Comment from Hotel Management
9 Jun 2024 by CT Team, Hotel Management
We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 3 May 2024
You get what you pay for, I loved Roatán. The breakfast and staff were the best part. We found a cockroach in the kitchen sink. The bed was a king but VERY hard. The water in shower was very hot little pressure. I enjoyed myself not sure I’d stay again when I return. I’m shocked at the expensive shuttle service to the airport. You can do better.
Comment from Hotel Management
9 Jun 2024 by Caribe Tesoro Team, Hotel Management
We're so sorry to hear about your experience. The cost of the shuttle to the airport is industry standard and on par with what the taxi services cost. If you'd like to take a collectivo taxi - that is also an option and more affordable. In regards to the bugs - we take part in daily pest control but will ensure we're more diligent so this does not happen again.
by A verified traveler
Posted 28 Apr 2024
Our family of 4 stayed at Caribe Tesoro on a recent trip to Roatan. We stayed in the Starfish Mini Suite.
Positives-
* Nice Hot water showers
* Could borrow passes from the main office to use the Bananarama beach chairs on non cruise ship days
* Could easily walk on the boardwalk to get to West Bay beach, restaurants, and great snorkeling in just a few minutes
* Provided with plenty of drinking water from a water dispenser in the hotel room
* Mini fridge to keep food we purchased at the store
* Coffee Pot with reusable coffee filter so we could make our own coffee
* Provided us with extra pillow and blanket when we asked
* Space was a little tight but fit our family of 4
* The pool seemed clean enough
* Easy to grab a drink at the bar/restaurant
* For the most part the staff was friendly and helpful.
Challenges-
* The pull out couch bed was not comfortable for the children. It was very creaky and had the uncomfortable bar right across the middle. We ended up moving the couch mattress to the floor so the children could attempt to get comfortable sleep. For this reason alone I would not book a Caribe Tesoro Mini Suite again.
* Construction going on right overhead. It looks like they are adding 2 or 3 floors above the mini suite we stayed in. The construction noise was VERY loud during the day. We were tired from traveling and adventuring and could not have napped if we wanted to. I wish they would not book these rooms to guests while this construction is going on.
Comment from Hotel Management
9 Jun 2024 by CT Team, Hotel Management
Hello Elizabeth, we're sorry we were not 5 out of 5 for you! We do mention in our email correspondence to all guests who are staying in the garden suites during construction that our Front Desk can happily accommodate working time with our construction team, so you're not disturbed. We will make sure this is much more clear in the future.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Caribe Tesoro, Hotel Management
Hi Danny, We'd love to hear more in regards to why your rating was so low for us as we always strive to give the highest quality of service. Please send us a note with feedback when you can!
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Caribe Tesoro, Hotel Management
Thank you for the kind review! We hope to see you again soon.
by A verified traveler
Posted 26 Feb 2024
It had beautiful sunset views, friendly staff, good breakfast, walkable to many other restaurants, shops and beachfront.
Comment from Hotel Management
3 Mar 2024 by Manager, Hotel Management
Thank you so much for staying with us and for your feed back :)
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Caribe Tesoro, Hotel Management
Thank you for the high praise, we hope to see you again soon.
by A verified traveler
Worth every penny
Posted 21 Feb 2024 on HotelsWe stayed in three places during our trip to Roatan. This place was the final destination and the most expensive. Each place was progressively better. The old rule is still true: you get what you pay for. We had breakfast included in our meal and enjoyed the menu options. You order directly from the menu, and it is made fresh for you.
The location is great. Just on the north end of West Bay, you have complete access to the beach without all the people. If you are not a beach person, the pool was only separated from the ocean by a small boardwalk.
The room was good sized, and the shower had plenty of hot water to rinse off the salt water at the end of the day. You can snorkel right off the end of the dock (you need to swim out, but you can jump in right there).
Also, the hotel will help you arrange ferry transportation from and to the airport. The staff was helpful and responsive. They are doing construction, but are being very sensitive to the guest. They even offered to stop if we wanted them to.
Comment from Hotel Management
8 Mar 2024 by Caribe Tesoro, Hotel Management
Thank you for your kind word and so glad we were able to help you enjoy your vacation! Can't wait to have you back.
