Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
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Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Lisa,We regret to hear about your experience and appreciate your feedback as it helps us improve our services for future guests. For any further concerns or assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 26 Apr 2024
Liked large shampoo, lotion, conditioner, compared to small bottles. Airport shuttle was great.
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Carol,We are thrilled to hear you enjoyed our generous toiletries and found our airport shuttle service to be convenient. Your positive feedback is truly appreciated and we hope to welcome you back for another excellent stay in the future.
by A verified traveler
Posted 15 Apr 2024
I stay here regularly for work, staff and property is great
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Michael,We are delighted to hear that you have consistently enjoyed your stay with us for work. Our team works hard to provide excellent service and a wonderful property for our guests. Your loyalty is truly appreciated, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 6 Apr 2024
Well located.
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello ray,We are pleased to hear that you found our hotel to be well located. Thank you for sharing your positive feedback with us. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 26 Mar 2024
Ease of checking in and out
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Tyler,We appreciate your feedback on the check-in and check-out process and will share your comments with our team. Thank you for choosing to stay with us.
by A verified traveler
Posted 13 Mar 2024
The staff was very helpful and friendly. They answered every question we had and followed through with every request. They greeted my children each time we walked through the door. The breakfast was plentiful with many options. The hotel location was conveniently located off the interstate. Although it is an “airport” location, there was minimal noise from the airport close by. The location was not in downtown Roanoke, but just on the outskirts. Would recommend this hotel to anyone going to Roanoke.
Comment from Hotel Management
15 Mar 2024 by Manager, Hotel Management
Hello Mark,We are delighted to hear that you enjoyed the helpful and friendly service provided by our staff, as well as the plentiful breakfast options and convenient location. We are glad your children felt welcomed during your stay. It's wonderful to know you would recommend our hotel to others visiting Roanoke. Thank you for sharing your experience with us.
by A verified traveler
Posted 7 Mar 2024
Convenient location for purpose of our visit;
Comment from Hotel Management
9 Mar 2024 by Manager, Hotel Management
Hello DONALD,We are pleased to hear that our location was convenient for your visit. We value your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 28 Feb 2024
When checking in, another guest called 911 3x's... So I felt unsafe! The front desk person took flight attendants in before completing our 3 rooms. Our prepaid room (on our company cc) We had 3 rooms booked at the same time. We were on different floors. Each of us had to pay a $35 no refundable fee... Don't know for what or why???
My Room door had a note that said someone would have to access my room to measure for curtains at some point the next day. (Why couldn't this be done after I checked out by 12) The mattress was uncomfortable the pillows need to be replaced! The bathtub felt like I was laying on concreate and rocks.
Comment from Hotel Management
28 Feb 2024 by Alfred, Hotel Management
I do apologize for the poor experience. The 35.00 does return to you card after your stay. It does depend on your bank when the funds are returned, usually 1-3 days. If you have not seen the funds returned, please contact me and I'd be happy to look into further.
by A verified traveler
Posted 19 Feb 2024
Liked everything
Comment from Hotel Management
20 Feb 2024 by Manager, Hotel Management
Hello Gale,We're thrilled to hear that you enjoyed your stay with us! Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel for your accommodation needs.
by A verified traveler
Posted 17 Feb 2024
Worst stay in a hotel ever
Comment from Hotel Management
19 Feb 2024 by Manager, Hotel Management
Hello Matthew, We're sorry to hear you did not enjoy your stay. We take all feedback seriously and will address any issues internally for improvement. Your experience is important to us, and we appreciate you bringing it to our attention.
