Ratings based on 1,269 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great stay we only stayed 1 night but it was clean and well lit. Clean room and a hot breakfast
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating and positive feedback on Expedia. We're thrilled to hear you had a great stay and appreciated the cleanliness, well-lit environment, clean room, and hot breakfast. We look forward to welcoming you back for a longer stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Close to I-81. Quiet.
Comment from Hotel Management
24 May 2024 by Hotel Manager , Hotel Management
Dear Glennell,Thank you for your perfect rating! We're glad to hear that you found our location close to I-81 and appreciated the quiet atmosphere. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager
by A verified traveler from Dover
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Hotel Manager , Hotel Management
Dear Silja,We are ecstatic to receive your five-star rating! Thank you for choosing our hotel and for taking the time to share such positive feedback. We strive diligently to ensure our guests have an enjoyable experience, and it's exhilarating to learn that your stay surpassed your expectations. We look forward to welcoming you back in the future for another delightful stay. Thank you for your exceptional rating!Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
Convenient location.
Elevator is in the wrong location.
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you found our location convenient. We apologize for any inconvenience caused by the elevator's placement and appreciate your input. We'll certainly take this into consideration for future improvements. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
There is a nice community park within walking distance of hotel. The room was clean. Only needed some minor maintenace. The toilet seat was loose, and the shower head adjustment is broken. Staff were friendly and professional
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the convenient location near the community park and found your room to be clean. Your comments regarding the maintenance issues have been duly noted, and we apologize for any inconvenience caused. Rest assured, we'll address these promptly to ensure a more comfortable stay for our future guests. It's wonderful to know that our staff provided you with friendly and professional service. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
it's location is close to the airport and Hollins University.
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're delighted to hear that our location close to the airport and Hollins University was convenient for you. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
I had no issues or concerns
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to leave a positive review! We're delighted to hear that you had a seamless and enjoyable stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Very poor rooms, I have pictures of horrible stained mattresses in our room.
Carpets Dirty.
Do Not Stay.
Very Poorly Managed.
What a shame.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we take it very seriously. We'll address these issues immediately to ensure a higher standard of cleanliness and maintenance. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Xx
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive rating. We appreciate your feedback. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Other than the mattress being too firm for my liking and the TV/cable being a little confusing, everything else was wonderful. Everyone enjoyed the indoor pool. Would definitely stay there again!
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay overall and that everyone had a great time at our indoor pool. We appreciate your feedback regarding the mattress firmness and the TV/cable system, and we'll take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager
