Ratings based on 17 Verified Reviews
4.1 Room cleanliness
3.5 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
They say they are a 5 star property, but I would rate it as a 4 star property. The price of SAR2500 per night for a Superior (standard) room indicates it is a 5 star. However there was no bellman upon arrival, the mini bar is empty (they say you can call if you need something, in my book that is room service), no turn down service done, so these are all 5 star hotel requirements. A manager told me they don't do all this, only for the executive suits, what I find strange as my room is in the same 5 star hotel. In the room I couldn't get my own internet, as it seems blocked, therefore needed to use the hotel internet, well that was under maintenance. When it did work I could start scanning all the QR codes they have as there are no information booklets for anything anymore. After scanning the menu I ordered room service and wanted the mixed grill, they told me it was not on the menu. Seems the menu you get after scanning the QR code from the TV is not the correct menu. They explained the menu through the phone and I ordered.After eating my dinner I asked if they can take it out of my room wile I was away for 3 hours. When I came back late at night, the dinner was still in my room. The mattress is not bad, but certainly not what I experience in other 5 star hotels. All in all not a bad hotel, staff was very friendly and it was clean. Just the entire price / quality ratio is wrong and the fact they call themselves 5 star. Looking for an expansive 4 star hotel, you just found it.
Comment from Hotel Management
13 May 2024 by Front Office Team , Hotel Management
Dear Rolf. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We would like nothing better but to consider us for another visit in the future, so can have a chance to turn your experience around. It would be such a pleasure personally to welcome you back to our hotel.Sincerely,Front Office Team,
by A verified traveler
Posted 19 Dec 2023 on Hotels
by A verified traveler from Jeddah
Posted 7 Dec 2023
It’s a convenient comfortable room !
Comment from Hotel Management
10 Dec 2023 by Front Office Team , Hotel Management
Dear Mr. Mohamed, Thank you for choosing Radisson Blu DQ as your destination, and for taking time to write such a kind review, we are so glad and thrilled to hear that you enjoyed your accommodations as well as the coziness of our beautiful rooms. At our hotel, we aim and strive only to provide a unique, memorable stay to all our guests. we look forward to welcome you back to our hotel in the future. Sincerely,Front Office Team.
by A verified traveler
Customer Service Needs Upgrading
Posted 28 May 2023 on HotelsDuring my check in at 4pm I had to wait for over 30 minutes as they didn't have a room available, then I waited further 15 minutes as they "apparently" needed to upgrade my room.
No one communicated this to me, and the staff at the front desk were not interested in customer service or satisfaction!
In addition, there is no taxis which come to the hotel, so the only choice is Uber.
Comment from Hotel Management
1 Jun 2023 by Front Office Team , Hotel Management
Dear ali Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Riyadh Diplomatic QuartersWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Sohar, I look forward to welcoming you back.Sincerely, Front Office Team Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters
by A verified traveler
Posted 24 Jan 2022 on Hotels
by A verified traveler
Posted 29 Dec 2021 on Hotels
by A verified traveler
Below Average, Not Clean, Not Recommended
Posted 21 Nov 2021 on HotelsOverall the place was below average:
- the toothpaste I have received inside the box was used before!
- The Air Conditions keep turning off in the night, I had to open it each time because its seems there is an issue in the switch.
- The coffee meachine was not working.
- The gym was the worst ever, no Water bottle inside, the dreasing room was dirty and not organized, the lockers not working, and I have found towels in the floor!!
Not recommended place for a stay. The only good thing about the place is that you will have a microwave in your room, which is helpful if you are traveling.
Comment from Hotel Management
14 Dec 2021 by Front Office Team, Hotel Management
Dear Mr. Faisal .
Thank you very much for your review of your recent stay at Radisson Blu DQ hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry to know that your recent experience with us was not as expected, we would like nothing better but to consider us for another visit in the future, so can have a chance to turn your experience around. It would be such a pleasure personally to welcome you back to our hotel.
Sincerely,
Front Office Team,
by A verified traveler
Posted 11 Sep 2021 on Hotels
Comment from Hotel Management
14 Dec 2021 by Front Office Tea, Hotel Management
Dear Guest,
Thank you for choosing Radisson Blu DQ as your destination, and for taking time to write a review, we are so glad and thrilled to hear that you enjoyed your accommodations as well as the coziness of our beautiful rooms. At our hotel, we aim and strive only to provide a unique, memorable stay to all of our guests., we definitely look forward to welcome you back to our hotel in the future.
Sincerely,
Front Office Team
by A verified traveler
Posted 28 Mar 2021
The service is impeccable! The staff is beyond helpful and caring — love this place!
Comment from Hotel Management
29 Mar 2021 by Front Office Team, Hotel Management
Dear Guest,
THANK YOU for choosing Radisson Blu DQ as your destination, and for taking time to write such a kind review, we are so glad and thrilled to hear that you enjoyed your accommodations as well as the coziness of our beautiful rooms. At our Hotel, we aim and strive only to provide a unique, memorable stay to all of our guests. , we definitely look forward to welcome you back to our hotel in the future.
Sincerely,
by A verified traveler
Posted 28 Dec 2020
The service is the best - from the front desk staff to the housekeeping and restaurant — everyone is kind. The property is clean and quiet and being in the DQ is perfect with access to a small Tamimi and several restaurants and a spa! Can’t go wrong here — and you can cook in the room! Perfect!
Comment from Hotel Management
18 Jan 2021 by Turki, Hotel Management
Dear Guest
Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters .
We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.
It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters , I look forward to welcoming you back.
Sincerely,
Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters
