Ratings based on 527 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Dont like the breakfast
Comment from Hotel Management
12 Jun 2024 by Hotel Management , Hotel Management
Dear Daniel, Thank you for sharing your feedback with us. We apologize that our breakfast did not meet your expectations. We value your input and will take your comments into consideration as we strive to improve our offerings. We appreciate your patronage and hope to better serve you in the future.Sincerely,Hotel Management
by A verified traveler from Laguna Woods
Posted 11 Jun 2024
I usually stay in and happy overall
by A verified traveler
Posted 10 Jun 2024
The smell was horrible in the lobby by the elevators and inside the rooms. I asked to switch rooms and the second room had a horrible smell too. They had a sign if you wanted shampoo, you had to go downstairs and ask but when we did, they were out. I had to go to Smart & Final. Horrible experience. No ice machine, kids running and jumping on beds above us in the middle of the night. The evening shift receptionist was bothered when we asked him a question eventhough there was no one else there. First time and last time I stay there.
Comment from Hotel Management
11 Jun 2024 by Hotel Management , Hotel Management
Dear Abraham, Thank you for your feedback. We deeply regret the unpleasant odors, lack of shampoo, noise disturbances, and poor service you experienced. This falls short of our standards, and we are taking immediate steps to address these issues. We sincerely apologize for your experience and hope you will give us another chance to provide a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 Jun 2024
Called day before reservation to add a bed. Arrived at midnight night of reservation with 95 year old Mom and room was not ready. Cleaning lady took us into a filthy room. Proceeded to strip bed pick up dirty towels. We made the bed with sheets and blankets she brought in. Room was very dirty as floors needed to be washed and everything else
Comment from Hotel Management
10 Jun 2024 by Hotel Management , Hotel Management
Dear Christopher, Thank you for your feedback. We deeply apologize for the issues you faced upon arrival, especially with your elderly mother. This experience is far below our standards. We are addressing these concerns with our staff to ensure this does not happen again. We hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Jun 2024
The bed had lots of lumps and the motion lights in the room were annoying. Staff said to turn the switch off so that the lights don’t turn on but the lights kept coming on all night long anyway.
Comment from Hotel Management
8 Jun 2024 by Hotel Management , Hotel Management
Dear Paul, Thank you for your feedback. We apologize for the discomfort caused by the bed and the issues with the motion lights. Your experience is important to us, and we are addressing these concerns with our maintenance team. We appreciate your understanding and hope to provide a more comfortable and trouble-free stay on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 30 May 2024
never would stay in this hotel dirty the smell was terrible they say they have breakfast and they only give out a muffin no good
Comment from Hotel Management
31 May 2024 by Hotel Management , Hotel Management
Dear Elizabeth, We sincerely apologize for the unpleasant experience you had during your stay. It is disheartening to hear that the cleanliness and smell of the room did not meet your expectations. We also regret that our breakfast offerings fell short of what you anticipated. Your feedback is invaluable and will be shared with our team to address these issues and improve our services. We hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 29 May 2024
Safety and friendly staff
by A verified traveler
Posted 29 May 2024
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