Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Highly recommended!
by A verified traveler from Wilmington
Posted 2 May 2024
Terrible bathroom and shower.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear James, We appreciate you sharing your feedback with us. We truly apologize for any concerns you had with the bathroom and shower. What you've described does not reflect the high level of quality we aim to provide for our guests. Rest assured, we will relay your comments to our team to ensure we are meeting our high standards going forward. We hope the rest of your stay met your expectations, and we hope to have another opportunity to change your perceptions down the line.
by A verified traveler
Posted 2 May 2024
Nice place and well maintained.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
It sounds like you had a delightful stay! It was a pleasure to host you at Hilton Garden Inn Riverhead. Thank you for the kind words, and come back soon for another exceptional experience.
by A verified traveler
Posted 2 May 2024
Pros- good location, hot tub, front desk staff was friendly
Cons- the bathroom was dirty. I had to clean dried on makeup off the sink before use. There was garbage under the bed. The toilet and shower floor didn’t look clean. The pool was murky. The walls and ceiling were so thin I could hear every step above us and every conversation in the hallway.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Marie,Thank you for staying with us and for your review. We are pleased you liked our convenient location, relaxing hot tub, and friendly service; however, we apologize for any concerns you encountered with our accommodations. Rest assured, we will relay your comments to our team to ensure that we are meeting our high standards of cleanliness and hospitality going forward. We are glad you chose to stay with us, and we hope you will consider giving us another opportunity to change your perceptions down the line.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler from New York
Posted 28 Apr 2024
Hotel was spotless and nicely decorated. Common areas very nice as was the room and bathroom. Very new and very nice. Gentleman who checked me in Thursday evening was very efficient and lovely. The little bowl of sucking candies at the front desk is a nice touch. Had a delicious burger at the bar/restaurant which thankfully was open until 10pm. The server at the bar Thursday evening was very fast and provided excellent friendly service. Very nice stay!
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Madeleine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness and decor of our hotel, as well as the comfort of your room. We look forward to welcoming you back for another great stay at Hilton Garden Inn Riverhead.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 26 Apr 2024
Room had gum ( chewed) on floor. Beer cap on floor, no bath soap in shower
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Jaime,Thank you for your feedback. We apologize for the lack of cleanliness in your room. While this is not typical, we are always on hand to help correct anything that is less than perfect. We would love to invite you back to enjoy the stay you expected and deserve.
by A verified traveler
Posted 24 Apr 2024
The room was clean and the location of the hotel was convenient.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear William,Thank you for choosing Hilton Garden Inn Riverhead! We're pleased to hear that you appreciated the cleanliness of our rooms and found our location convenient. We look forward to welcoming you back for another pleasant stay!
by A verified traveler
Posted 19 Apr 2024
Location and cleanliness
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Diego,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are delighted this was reflected in your stay. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Thank you for your great review, and we hope you return soon!
