Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Gd
by A verified traveler
Posted 17 Jun 2024
I initially booked an alcove room with an outdoor terrace. After some issues with the room on my first night, the staff kindly upgraded me to a loft room, which was much better.
Breakfast was great, and the pool is nice and quiet in the mornings.
This is my second or third stay with this hotel, and I’ve stayed in 3 different types of rooms so far. I’d recommend booking the loft room if you are looking to spend more time in the room, as the other room types are really small.
While the rooms may be small, the friendly staff, lovely pool, and great location make up for that. I’ll be back.
by A verified traveler
Posted 15 Jun 2024
Room was nice.
by A verified traveler
Posted 13 Jun 2024
Great service
by A verified traveler
Posted 6 Jun 2024
Nice room and good location.
Comment from Hotel Management
8 Jun 2024 by Anthony Lim, Hotel Management
Dear Joanne,Thank you for your feedback! We're pleased to hear that you enjoyed your room and found our location convenient. Your satisfaction is important to us, and we hope to welcome you back for another great stay soon.Best regards, Anthony LimCluster General Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Anthony Lim, Hotel Management
Dear Hailey, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A verified traveler
Posted 23 May 2024
Everything good or great.. short walk to bars and dining.. in-house restaurant was fantastic and guests get a discount.. Only issue at check in was staff requested an exorbitant early check fee which we got quite angry about and refused.. but seriously everything else including staff fantastic
Comment from Hotel Management
23 May 2024 by Anthony Lim, Hotel Management
Dear Edmund,Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location, fantastic in-house restaurant, and the overall service from our staff. We apologize for the inconvenience regarding the early check-in fee and appreciate your understanding. Your comments are valuable to us, and we'll work on improving this aspect of our service. We're glad that everything else met your expectations and hope to welcome you back soon!Warmest regards,Anthony LimCluster General Manager
by A verified traveler from Dallas
Posted 12 May 2024
Very nice hotel.
Comment from Hotel Management
13 May 2024 by Anthony Lim, Hotel Management
Dear Jose,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
8 Jun 2024 by Anthony Lim, Hotel Management
Dear Stella,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by Anthony Lim, Hotel Management
Dear Dennis, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
