Ratings based on 300 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Feb 2023
Property is ok. Tile on floor was lose making noise. Looks like property got 2 kind of management. Prime and IMG. You go one place they send you for the other if you make a reservation with a different provider. No brakefast include if you want needs to pay apart . We have to leave the car on the street garage was full. No one to help with luggages . We extend ou stay another day and they can’t get it done at front desk need to go to either prime or IMG to get it done. Good place ok food management could do much better
by A verified traveler
Posted 16 Sep 2022
Staff were approchable and helpful. Great location. 10min walk to the hotpark. There are restaurants in the area and some gift shops and swimsuit shops around. The access to the river is awesome and the pools were very nice. There is no microwave or coffee maker in the room (there is one in the common area). They only had one glass for fluids in the cupboard. The worse part though is that the double bed is two single beds put together.
by A verified traveler
Posted 28 Jun 2021 on Orbitz
The service is horrible! The staff is very impolite. The only good thing is the river which crosses the hotel .
Just horrible, horrible and horrible!!
by A verified traveler
Posted 18 Oct 2020 on Hotels
by A verified traveler
Posted 3 Dec 2017
No breakfast included and we had to pass the vexing experience of not allowing us breakfast
by A verified traveler from Rohnert Park, California
Not a 4 and a half stars
Posted 14 Jan 2017
Pros: Nothing
Cons: everything
Location: bad choice. I regretted staying there.
The hotel does not provide shampoo, conditioner, lotion, etc...only bar soap but very small.
If you need to consume anything, you need to make a deposit which is outdated system. If you need to use your credit card to make a deposit to charge the consume card and if you do not consume the entire amount you made the deposit, the hotel won't refund you. I hated staying there.
by A verified traveler
Posted 26 Feb 2024
by A verified traveler
Acesso muito conveniente ao rio; Café sensacional!
Posted 20 Feb 2024 on HotelsEXCELENTE café da manhã da "IMG". Exclusividade de acesso ao rio, SEM SAIR DO HOTEL 😱
by A verified traveler
Excelente estadia Rio Quente IMG Hotéis
Posted 19 Feb 2024 on HotelsSimplesmente uma experiência incrível! O quarto que ficamos é simples porém essencial para o que estávamos buscando. Tudo muito limpo. Os atendentes todos muito educados. O café da manhã, sem palavras, é quase que um almoço!! Com certeza, havendo uma outra oportunidade, voltaremos.
by A verified traveler
Posted 19 Feb 2024 on Hotels
A estadia foi tensa. Hotel com problemas de manutenção. Banheiro com vaso sanitário com aspecto sujo.
O café da manhã era variado, o rio dentro do hotel era agradável.
