Ratings based on 17 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
Love everything about this property. It may be isolated but we brought our own supplies for cooking our dinners, knowing that this property came with a kitchen. Views are spectacular!
by A verified traveler
Posted 19 Feb 2023
The pictures are deceiving. The shipping containers are old and have not been invested in. The hot tubs do not work. The food at the restaurant is terrible. They charged us twice for our room. The view is amazing but not work this place.
by A verified traveler
Posted 28 Jan 2023
The tiny cabins are a cool idea, though there were some flaws. The cabins are mostly windows, which would be neat in a more isolated area. In reality it meant that if your neighbours leave their lights on all night, your cabin will be lit up as the curtains don’t block any light (in fact you can see into the other cabins even when both cabins have the curtain drawn). This was frustrating as we were hoping to be able to watch the stars through the front windows.
It should be noted that the hot tub is not included is your stay and costs an extra 60,000 CLP to use. I could not find this information anywhere online, though we did decide to splurge (and enjoyed our time).
Lastly, it shows the location being in Puerto Rio Tranquilo. It’s actually about a 20 minute drive out of town; this was okay as we had a car, but without one it would be difficult to get to.
The cabin was very cute and we loved that you got to watch the waves from your bed with floor to ceiling windows. It would be perfect if you booked during the off-season for true serenity.
Comment from Hotel Management
29 Jan 2023 by Chelenko Lodge, Hotel Management
Gracias Merliese por tus comentarios, nos encanta que hayas disfrutado tu estancia en nuestro Lodge. Seguiremos trabajando por mejorar algunos detalles para que a futuro sea mucho más espléndida su estadía.
by A verified traveler from Massachusetts
Posted 9 Mar 2020
Beautiful location and easy to find off the main road. Good signage. Make sure you remember email them 2-3 days ahead of your arrival to coordinate a time for key exchange since there's not real reception. No WiFi available. Good option for breakfast/dinner delivery there. Excellent staff.
by A verified traveler
Debe mejorar las
Posted 29 Jun 2023 on HotelsLas instalaciones muy buenas, linda cabina y tinaja.
El entorno es perfecto. Se calefacciona mediante aire acondicionado.
Respecto a la atención, deficiente. Nunca encontramos a alguien en recepción, debimos retrasar el check in, pues nadie contesta los mensajes ni el teléfono.
2 días sin saber cómo cambiar toallas ni aseo del baño. No tuvimos comunicación para poder usar todos los días la tinaja.
by A verified traveler
Posted 17 Mar 2023
La ubicación , en el lago General Carrera , increíble
by A verified traveler
Posted 5 Mar 2023 on Hotels
by A verified traveler
Posted 29 Oct 2022 on Hotels
by A verified traveler
Posted 12 Sep 2022 on Hotels
by A verified traveler
Muy bello lugar y tranquilo, pero mejorar detalles
Posted 22 Aug 2022 on HotelsMuy bello lugar tranquilo, el consejo que se puede dar es sobre la calefacción, demasiada helada la pieza, si bien tenía una calefacción pero no servía de mucho, ademas mejorar un poco las cortinas ya que daba la impresión de que se veía todo para al lado del vecino ☺️
Comment from Hotel Management
27 Aug 2022 by Gracias, Hotel Management
Muchas gracias por tu Feedback
