Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
This is a beautiful luxury hotel, renovated from an old historic building, great location in downtown, which also means that you are near the great music bars in Rio, but also the surroundings could get tricky at night. The breakfast and swimming pool were great. Overall, a fantastic option if you want to stay in the Lapa area.
Comment from Hotel Management
6 Jun 2024 by Nuno Vieira General manager, Hotel Management
Dear Mr. Raul, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Nuno Vieira Gerente Geral, Hotel Management
Prezado Sr. Roberto,Gostaríamos de agradecer por ter prestigiado o Vila Galé Rio de Janeiro assim como a sua disponibilidade para escrever alguns comentários sobre a estadia. Não há muitos hospedes que passam retorno de sua estadia para a gerência permitindo desta forma tomarmos ações de treinamento e capacitação dos nossos colaboradores.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral
by A verified traveler from Middlesex
Posted 12 May 2024
To be fair the location isn’t the best Rio de Janiero can offer but if you seek a clean hotel with an amazing pool area at lower cost than this hotel will appeal.
Comment from Hotel Management
16 May 2024 by Nuno Vieira General manager, Hotel Management
Dear Mr.We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
16 May 2024 by Nuno Vieira Gerente Geral, Hotel Management
Prezada Sra. Renata,Primeiramente gostaríamos de agradecer a escolha do Hotel Vila Galé Rio de Janeiro.A sua avaliação deixa toda a equipe motivada a fazer mais e melhor a cada dia. Agradeço em nome de todos.Gratos por sua preferência e esperamos vos rever em breve num dos hotéis da Vila Galé no Brasil ou em Portugal.Atenciosamente,Nuno VieiraGerente Geral
by A verified traveler
Posted 2 May 2024
You wouldn't expect it from outside, but it’s a nice, safe and a enjoyable hotel. We enjoyed it, including the location for sightseeing.
Comment from Hotel Management
3 May 2024 by Nuno Vieira General manager, Hotel Management
Dear Mr. Mccarthy,We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 23 Apr 2024
Made to feel welcome by Vladimir. Breakfast great and impressed by the lady who made our superb omlettes
Comment from Hotel Management
27 Apr 2024 by Nuno Vieira General manager, Hotel Management
Dear Mrs. Carol, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 13 Apr 2024
The staff was very accommodating friendly the rooms very confertable I would staff again for sure
Comment from Hotel Management
20 Apr 2024 by Nuno Vieira General manager, Hotel Management
Dear Mrs. Leciane, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 7 Apr 2024
The staff are very friendly & attentive. I would like to make a special mention to Sasha on reception who booked a tour for me which took a while due to coomunications issues with the tour operator, not Sasha. I think we focus too much on leaky showers etc & not enough on the hotel staff who really go out of their way to make their guests feel valued.
Comment from Hotel Management
8 Apr 2024 by Nuno Vieira General manager, Hotel Management
Dear Mrs. Beverley, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 6 Apr 2024
Great location. Wonderful and helpful staff
Comment from Hotel Management
8 Apr 2024 by Nuno Vieira General manager, Hotel Management
Dear Mr. Karl, We would like to thank you for visiting Vila Galé Rio de Janeiro and for your availability to write some comments about our stay. There are not many guests who return their stay to management, allowing us to take training and qualification actions for our employees.Your evaluation leaves the entire team motivated to do more and better every day. I thank you on behalf of everyone.Thank you for your preference and we hope to see you soon at one of the Vila Galé hotels in Brazil or Portugal.Yours sincerely,Nuno VieiraGeneral manager
by A verified traveler
Posted 27 Feb 2024
Quiet hotel in busy area, staff could be more helpful (not sure if it was communication issue or attitude but were unable to get help with basic things)
Comment from Hotel Management
28 Feb 2024 by Nuno Vieira General manager, Hotel Management
Dear Mr.Firstly, we would like to thank you for choosing the Hotel Vila Galé Rio de Janeiro.In our daily lives, the entire hotel team works with all the effort and commitment to exceed our customers' expectations. Unfortunately, we don't always succeed despite all our dedication.We would also like to thank you for your compliments, which left the entire team very motivated.We hope for a new visit from you soon.Yours sincerely,Nuno VieiraGeneral manager
