Ratings based on 393 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great stay. Very satisfied.
Comment from Hotel Management
28 May 2024 by Luciano Rocha / General Manager, Hotel Management
Dear Mr. Xihao, Thank you very much for your time and feedback on your stay at Novotel RJ Leme.We are very happy to hear that you had a great experience at our hotel.It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon. Sincerely,
by A verified traveler from Fultondale
Posted 4 May 2024
Nice hotel
Comment from Hotel Management
11 May 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Dear Mr. OscarThank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,
by A verified traveler
Posted 28 Apr 2024
Great hotel! Room was quiet and clean. Loved the rooftop pool/bar. Walking distance to the beach.
Comment from Hotel Management
30 Apr 2024 by Luciano Rocha / General Manager, Hotel Management
Dear Mr. Devin, Thank you very much for your time and feedback on your stay at Novotel RJ Leme.We are very happy to hear that you had a great experience at our hotel.It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon. Sincerely,
by A verified traveler from Winchester
Posted 8 Apr 2024
Basic “4star hotel” . Has small ref and safe in the Family Suite room . I am at least expecting some coffee maker / electric kettle/ free 1-2 bottle water / ice bucket . None of the above . Family suite is so small , fits a king size bed and sofa bed with enough space to walk in-between. Breakfast is excellent ! We stayed 4 nights . Location is ok . Locals around and so as homeless. The building always has armed security at the lobby .
Comment from Hotel Management
12 Apr 2024 by Luciano Rocha / General Manager, Hotel Management
Dear Mrs. Irene,Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme.We work hard to offer the best service to our guests, so your feedback is important.Regarding the amenities you reported, such as kettle and coffee maker, they are available in executive category apartments, however guests can request a kettle in the apartment when they feel it is necessary. However, the executive category only accommodates couples.We look forward to welcoming you again soon.Cordially,
by A verified traveler
Posted 10 Mar 2024
The room was poorly maintained. Dirty grout in the bathroom. Leaky toilet. They don't have enough housekeeping staff. Our room was still not cleaned when we came back after 5 PM. So, we just got fresh towels.
Comment from Hotel Management
15 Mar 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Dear Nathan, Thank you for staying with us and for taking the time to rate us, as this is the only way to improve our services. We're sorry we didn't meet your expectations. We have already contacted the cleaning department to reinforce cleaning and hygiene practices, as this is one of our greatest responsibilities. Once again, we apologize and thank you for your comments. We hope to be able to welcome you back to our hotel and regain your trust. Cordially,
by A verified traveler
One of my favourite hotel in Rio.
Posted 1 Mar 2024 on HotelsExcellent hotel, staff very friendly, perfect location and area to stay in Rio.
Comment from Hotel Management
4 Mar 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Dear Mr. FilipeThank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,
by A verified traveler
Posted 24 Feb 2024 on Orbitz
Comment from Hotel Management
1 Mar 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Prezado Sr Ruoqi, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-lo novamente em breve.Cordialmente,
by A verified traveler
Posted 17 Feb 2024
Great location. The staff was very helpful. Nice facilities
Comment from Hotel Management
19 Feb 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Dear Mr. John, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,
by A verified traveler
Rio
Posted 12 Feb 2024 on HotelsIt was all ok, the room is a bit dated. Also, never had my room made up or resupplied coffee.
Comment from Hotel Management
29 Feb 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Dear Mr. Kevin,Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme.We work hard to offer the best service to our guests, so your feedback is important.We have already contacted the housekeeping department to reinforce cleaning and hygiene practices, as this is one of our biggest responsibilities.We hope to be able to welcome you back to our hotel and regain your trust.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Luciano Rocha/Gerente Geral, Hotel Management
Prezada Sra Dianne, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-la novamente em breve.Cordialmente,
