Ratings based on 209 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Manalapan
Posted 8 Jun 2024
It is the hidden gem in Copabana. Rooms are not big ,clean comfortable bed and pillows , free breakfast, on the main street across from the beach. shower is strong. Staff is great . Next door to the JW Marriot, and winsdor Califorina. Cant ask for a better location. Price is about half of those hotels.
Comment from Hotel Management
10 Jun 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Hello Jeffrey!Thank you for evaluating your accommodation with us!We are very happy to know that you enjoyed your stay :)We hope you come back soon to experience more special moments!Yours sincerely,
by A verified traveler
Posted 29 May 2024
Room too small. Bathroom needs update.
Comment from Hotel Management
30 May 2024 by Mercure Hotel Rio Boutique Copacabana Team, Hotel Management
Dear M. Xihao, Thank you for taking the time to write to us following your stay at the Mercure Rio Boutique Copacabana. We regret that the service provided did not meet your expectations, so please accept our sincere apologies. Mercure hotels always want to provide the best quality of service during your stays; Therefore, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. Once again, we appreciate your comments and hope to regain your trust during your next stay. Looking forward to welcoming you soon, please accept our best regards, Kind regards
by A verified traveler from San Mateo
Posted 29 Apr 2024
The hotel is right infront of copacabana beach. Despite the noise infront of the beach and street cars, inside the room is very quiet. Our room has a balcony with partial view. Water is not provided, Only 1 Coffee and 1 tea is free on the first night. There is supermarket 3 corners away. A lot of dining and shopping near the hotel. Very convenient. Friendly and helpful staff especially Duda, who helped us how to go around. Front desk and Duda speak very good English, easy to communicate.
Comment from Hotel Management
30 Apr 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Hi Emma! Thank you for rating your experience with us! We are very happy to know that you enjoyed your stay! We hope you come back soon to experience more special moments! Kind regards,
by A verified traveler from Klamath Falls
Posted 12 Apr 2024
Room was very small, but it’s a great deal right across from the beach.
Comment from Hotel Management
15 Apr 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Hello Fred! Thank you for rating your experience with us! We are very happy to know that you enjoyed your stay! We hope you come back soon to experience more special moments! Kind regards,
by A verified traveler
Posted 15 Mar 2024 on Orbitz
Comment from Hotel Management
4 Apr 2024 by Equipe Mercure Rio Boutique Hotel Copacabana, Hotel Management
Olá John! Obrigado por avaliar sua experiência conosco! Estamos muito felizes em saber que você gostou da sua estadia! Esperamos que volte em breve para vivenciar mais momentos especiais! Atenciosamente
by A verified traveler
Posted 12 Mar 2024 on Hotels
When it came time to take a shower, there was no cold water, only hot water. I called the Front Desk to complain and ask maintenance personnel to fix the issue. I was advised maintenance workers would be on duty starting at 7am. It was 5am when I had to take a shower so it was a scalding hot shower. Maintenance did fix the issue after 7am. I went out for the day and returned to my room with the temperature significantly higher than when I left. There was an air conditioning problem the was fixed immediately. The staff was great, I could tell they meant well. This hotel needs to make some improvements to its fixtures and the. I think they will get higher rated reviews.
Comment from Hotel Management
12 Mar 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Hello Edward! Thank you for rating your experience with us! We are very happy to know that you enjoyed your stay and to have your feedback! We hope you come back soon to experience more special moments! Kind regards
by A verified traveler
errol in Rio
Posted 11 Mar 2024 on HotelsExcellent property, modern and up to date. Very pleasant stay.
Property info is lacking. Website is very ordinary, and not up to standard.
Reception staff require training, and local knowledge.
Comment from Hotel Management
12 Mar 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Hello Errol! Thank you for rating your experience with us! We are very happy to know that you enjoyed your stay! We hope you come back soon to experience more special moments! Kind regards
by A verified traveler
Good value for the price paid
Posted 4 Mar 2024 on HotelsGood choice to stay right in front of the Copacabana beach. Free beach towels and chairs. It was a bit lacking on cleanliness front because they were overwhelmed on the days of my visit. Breakfast is good spread but can improve with egg stations. AC needs some improvement. Sometimes it was very cold and sometimes it was warm. Not sure if it was me or had to do something with the thermostat.
Comment from Hotel Management
5 Mar 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Dear ZechWe very much appreciate your comments regarding your stay at the Mercure Rio Boutique Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atenciosamente/Kind Regards
by A verified traveler
Posted 17 Feb 2024
Excellent
Comment from Hotel Management
19 Feb 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Hello Troy, how are you?Thank you for rating your stay with us! We are very happy to know that you had a great experience!Ester will me extremely happy to know that she made a difference during your moments with us!We hope you can come back soon for more amazing moments!We are waiting!Yours sincerely,
by A verified traveler
Posted 11 Feb 2024
This is the most discusting hotel I have ever stayed at! Mildew and mold everywhere in the room. The toilet doesn't flush and the AC is leaking onto the floor creating a puddle. Homeless people right outside of the hotel. I paid for a room with a balcony and ocean view, but got a balcony with a view of a nasy alleyway. On top of it all front desk attendents are scamming tourists by selling carnival tickets for 4 times the price that it says on the ticket. I should've know it was a scam when he said no credit cards, only cash.
I would not recommend this hotel to my worst enemy
Comment from Hotel Management
20 Feb 2024 by Mercure Rio Boutique Hotel Copacabana Team, Hotel Management
Dear Daniel, Thank you for taking the time to tell us about your experience at the Mercure Rio Boutique Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atenciosamente/Kind Regards
