Ratings based on 784 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Wifi is not at all working
AC is broken and not at all working
Bath room is built in such a way that door glasses can break any time
Really dissatisfied with the room and experience
They have not provided the room that we opted, Istead of quadruple they give 3 and 2 sharing.
Its not at all worth of what we paid for hotel and feel like we paid more money with less comfort and less amenities
Comment from Hotel Management
23 Apr 2024 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 10 Apr 2024
Front desk personnel wonderful . Comfortable
Comment from Hotel Management
10 Apr 2024 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 26 Jan 2024
There's some ants that i found at the room that i was in. It wasn't thoroughly clean. Overall it was average not good.
Comment from Hotel Management
27 Jan 2024 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Lapa has great hotels.
Posted 15 Dec 2023 on HotelsGreat location, easy access to tourist areas, bars, clubs, downtown, subway station about 5 minute walk. Street is very quiet at night.
Comment from Hotel Management
20 Dec 2023 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 22 Nov 2023 on Hotels
Soy de Venezuela y me pareció una excelente opción para hospedarse, bellas instalaciones, desayunos riquísimos y sobre todo mucha amabilidad.
Comment from Hotel Management
23 Nov 2023 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 16 Nov 2023
Bueno bonito y barato. Volvería en un próximo viaje.
Comment from Hotel Management
17 Nov 2023 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 16 Oct 2023
I reserved a room for my wife, she was going to stay there for 8 nights, when she checked in they accommodated her in a room with no windows, mold everywhere, stinky, dirty, TV not working, etc….. she had to spend the night because it was late, in the morning she went to the front desk to cancel the rest of days, and we couldn’t get any refund…. That’s stealing peoples money..
Shame on you guys…
Comment from Hotel Management
16 Oct 2023 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação Estaremos verificando suas considerações já que não correspondem ao nível de avaliações dadas por nossos hóspedes
by A verified traveler
Posted 11 Oct 2023
Comment from Hotel Management
12 Oct 2023 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
by A verified traveler
Posted 8 Oct 2023
Comment from Hotel Management
9 Oct 2023 by Central de Reservas , Hotel Management
Muito obrigado pela sua avaliação
