Ratings based on 180 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Staff was so sweet property was comfortable and clean and relaxing one night with you all but wish I had more days ! Very pleasant and room
Ambiance was great with the lighting and set up thank you
by A verified traveler
Posted 10 May 2024
The property is undergoing renovations right now, the common area, although clean are scant.
by A verified traveler
Posted 27 Apr 2024
Being a three minute walk to the beach in one direction, and a two minute walk to stores, groceries, pharmacies, etc in the other direction was ideal. When on the beach, one has no idea of being close to anything else. Staff was particularly helpful, friendly and very kind. Staff and location were the big things. Of course it was clean. It is not a luxury hotel in the sense I think of luxury hotel...but it had all the amenities of a luxury hotel at normal-people rates.
by A verified traveler
Posted 1 Apr 2024
Lovely staff, great location, great room and cleanliness. We stayed at the family room as a family of 4 and it was a big room and we didnt feel overcrowded. We lived it and would definitely stay again
Comment from Hotel Management
11 Apr 2024 by Armando Byron Front Desk Manager, Hotel Management
Hello Pauline,We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana.
by A verified traveler
Posted 18 Mar 2024
You have to pay for the ice if you need some.
Comment from Hotel Management
20 Mar 2024 by Armando Byron Front Desk Manager, Hotel Management
Hello Maria,Thank you for your review of our hotel.We do charge for the ice bucket as a service in our restaurant.Your feedback will be shared with the team for evaluation.
by A verified traveler
Posted 5 Mar 2024
My room had a mildew smell. I didn’t care to change and complain but I probably could’ve asked. The staff was very nice and room cleaning each day seemed decent enough though I don’t know how thoroughly they clean. I clipped my nails and saw one of the clippings there the days going forward so I don’t know if a thorough floor cleanse is daily. All of my cleaning people were nice though and I could tell the toilet and shower was cleaned each day
Area around the hotel was great! Very walkable, very safe besides the occasional aggressive hobo.
Free beach umbrella and chair each day was AWESOME!
The rooftop terrace in the photos does not exist
Comment from Hotel Management
7 Mar 2024 by Armando Byron Front Desk Manager, Hotel Management
Hello Yosef,Thank you for sharing your experience with us. We are sorry to hear about the musty smell in your room and assure you that we will take your observations into consideration. We are happy to hear that you found our staff friendly and that you appreciated the daily cleaning.We hope to have the opportunity to improve your experience on a future stay.
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
7 Mar 2024 by Armando Byron Front Desk Manager, Hotel Management
Hello Matthew,Thank you for your review.We hope to see you again soon.
by A verified traveler
Posted 25 Feb 2024
Staff was friendly and helpful
Comment from Hotel Management
20 Mar 2024 by Armando Byron Front Desk Manager, Hotel Management
Dear Maribel,We thank you for your compliments and look forward to welcoming you again on your next visit to Rio de Janeiro.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
7 Mar 2024 by Armando Byron Front Desk Manager, Hotel Management
Hello Gary,Thank you for your review.We hope to see you again soon.
by A verified traveler
I recommend if they offer good price. I'd go back!
Posted 14 Jan 2024 on HotelsIt's a nice hotel, with a great breakfast, good Wi-Fi, comfortable bed and pillows. It's close to many nice restaurants, some of them authentic Brazilian . The room is very spacious, and the price is moderated.
I had intention to extend my stay for more three days, and that would be with my husband coming form US, however, I never got the price and if I could stay in the same room. Then , I moved to another nice hotel.
Comment from Hotel Management
17 Jan 2024 by Maíra Fernandes - Guest Relations, Hotel Management
Dear Celita, thank you for your feedback.We are glad to know that you had a cozy stay with us and look forward to welcome you and your husband back soon!
