Ratings based on 372 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Valley Glen
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Yecenia Haller Villalobos Jefa servicio al huesped, Hotel Management
Estimada Alma,En nombre de Decameron Los Cocos, agradecemos el tiempo qué se tomó para compartir su opinión, la cual para nosotros es muy importante y nos ayuda a detectar áreas de oportunidad para mejorar en nuestros servicios día con día.Nos alegra que haya disfrutado de las diferentes áreas, la variedad gastronómica, las actividades que tenemos diariamente en nuestro centro de actividades.Es un placer para todo el equipo haberlos atendido durante su estancia y leer sus valiosos comentarios que nos motivan a seguir trabajando para poder hacer de sus vacaciones una experiencia inolvidable. Esperamos volver a tener el gusto de atenderle en una próxima estancia y se convierta parte de nuestros clientes frecuentes para seguir haciendo de sus vacaciones la mejor experiencia. Siempre será un placer poder atenderle.Cordialmente,
by A verified traveler
Posted 17 Mar 2024
I wasn’t expecting much from this property but was pleasantly surprised. The service was excellent, food options were great. Our room had a peek a boo view of the ocean. Those that say this place isn’t on the water probably got put in building 4. I would definitely go back.
Comment from Hotel Management
19 Mar 2024 by Yecenia Haller Villalobos Guest Service Manager, Hotel Management
Dear Kelly,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us, we will take each comment and rating to continue improving our service excellence program.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,
by A verified traveler
Posted 29 Feb 2024
No hot water, cockroaches in room, meals very repetetive, facilities very spread out, limited english speaking staff
Comment from Hotel Management
10 Mar 2024 by Yecenia Haller Villalobos Guest Service Manager, Hotel Management
On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very sorry that your experience has not been satisfactory regarding our food and beverage service & hot water. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,
by A verified traveler
Posted 24 Feb 2024
Air conditioner didn’t work
Had to ask for towels cause cleaning staff never left any
Water was not hot
Comment from Hotel Management
26 Feb 2024 by Yecenia Haller Villalobos Guest Service Manager, Hotel Management
Thank you for sharing your feedback, Kelly Leighanne. We apologize for the inconveniences you experienced at Decameron Los Cocos. Your comments will be shared with the hotel management to address the issues with the air conditioning, towel supply, and hot water. We appreciate your review.
by A verified traveler
The WORST
Posted 7 Jan 2024 on HotelsThe worst all inclusive ever. In a very sketchy area, so far from civilization. They do not like Americans here. I can’t believe this place is in business!
Comment from Hotel Management
18 Feb 2024 by Yecenia Haller Villalobos Guest Service Manager, Hotel Management
Dear guest,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are sorry that your experience has not been satisfactory. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,
by A verified traveler
HOTEL NOT ON BEACH AND DOSN'T HAVE OCEAN VIEW.
Posted 8 Oct 2023 on HotelsComment from Hotel Management
10 Nov 2023 by Yecenia Haller Villalobos, Servicio al Huesped, Hotel Management
Dear Ramiro, I appreciate the time taken to answer our survey, I am sorry to know that your stay has not been satisfactory, I tell you we have 5 buildings, 3 of them are on the beach, we have rooms that have ocean view upon request by our guests since everything depends on the availability of the hotel. We hope to see you again in the not too distant future, and make your stay an unforgettable experience
by A verified traveler
Posted 10 Sep 2023
Everyone in the hotel got sick from bad food including my family. It rained and water was coming from every aspect of the hotel including restaurant and rooms. Not safe to stay here.
by A verified traveler from MIRA LOMA
Posted 6 Sep 2023
by A verified traveler
Posted 15 Jul 2023
I don’t like it
Comment from Hotel Management
13 Aug 2023 by Paola Mendoza, guest service, Hotel Management
Dear guest,We invite you to expand your comments to know where we can improve.it will be a pleasure to hear you again
by A verified traveler
Posted 21 May 2023
Comment from Hotel Management
2 Jul 2023 by Sr. Rodolfo, Hotel Management
Estimado Rodolfo,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped
