Ratings based on 144 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Thank you everything was good
by A verified traveler
Posted 19 Jan 2024
by A verified traveler
Why the smaller towns in Mexico are super.
Posted 2 Jan 2024 on HotelsThe hotel is a gem. Great room cleaning daily, friendly and efficient mostly English speaking desk folks. The room was a junior one bedroom suite. Terrific. Great views from the semi private patio. Many, many restaurants close by and taxis are very cheap. We loved our stay.
by A verified traveler
Posted 20 Nov 2023 on Hotels
by A verified traveler
Posted 22 Oct 2023
Walking distance to the beach and great experience overall
Comment from Hotel Management
8 Nov 2023 by AURORA RESORT, Hotel Management
Muchas gracias por sus comentarios
by A verified traveler
Posted 16 Jul 2023
by A verified traveler
Posted 29 May 2023 on Hotels
Terrible customer service, they cancelled my booking the day I showed up for not leaving a deposit! I was going to pay in full day of arrival like any other booking. Would never book here again
Comment from Hotel Management
31 May 2023 by AURORA RESORT, Hotel Management
Hola, buenas tardes, lamentamos los inconvenientes, pero nosotros para poder asegurar las reservaciones les pedimos el anticipo de la primera noche, gracias por su comprension, lindo dia.
by A verified traveler
Posted 3 Mar 2023
Upon check in no english speaking employees, booked a kitchenette no coffee maker asked for one did get it but also no coffee cups. Had friends visit us on our balcony one evening till 10 pm, was told the next day no visitors were allowed at your room or balcony? Kept getting messages from the hotel saying ,No guest allowed
Comment from Hotel Management
4 Mar 2023 by AURORA RESORT, Hotel Management
Lo sentimos por no hablar el mismo idioma, espero que este bien, que tenga buen día.
by A verified traveler
Posted 4 Jan 2023
The location of this hotel is great. Half a block from the beach and the front of the hotel faces lots of walkable options for eating and shopping. They were very strict on their rules on this hotel that we were even afraid to use the towels and get anything on them because they will charge you a fee. The towels were really old, rough and not even white anymore. The mattresses on the beds were old and hard. Beds were not comfortable at all. It was nice to have a kitchenette if you wish to do some cooking just know there is not many utensils or kitchen items.
Comment from Hotel Management
7 Jan 2023 by AURORA RESORT, Hotel Management
Agradecemos su visita.
by A verified traveler
Posted 15 Dec 2022 on Hotels
Comment from Hotel Management
16 Dec 2022 by AURORA RESORT, Hotel Management
GRACIAS POR SU VISTA
