Ratings based on 208 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Elaa Aki, Hotel Management
Dear Phil,Thank you for your wonderful 5 out of 5 rating! We're thrilled to know you had such a positive experience with us. Your satisfaction is our top priority, and it’s great to see our efforts reflected in your review.We hope to welcome you back soon for another fantastic stay!Warm regards,
by A verified traveler
Posted 28 May 2024
Good
Comment from Hotel Management
2 Jun 2024 by Elaa Aki, Hotel Management
Dear Larry,Thank you for taking the time to leave us a review. We're glad to hear that you had a good stay with us. If you have any specific feedback or suggestions that could help us enhance your experience even further, we would love to hear from you.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 27 May 2024
Breakfast was good. Busy, but the staff was courteous and working hard to make sure everything was topped up and ready to go. Rooms were clean, hotel was quiet. Really good.
Comment from Hotel Management
27 May 2024 by Elaa Aki, Hotel Management
Dear Aaron,Thank you for taking the time to leave such a positive review about your recent stay with us.We're thrilled to hear that you enjoyed the breakfast and appreciated the efforts of our staff. Ensuring a pleasant experience for our guests is our top priority, and it's great to know that our team's hard work paid off. We're also glad to hear that you found the rooms clean and the hotel quiet.We hope to welcome you back soon for another enjoyable stay!Best regards,
by A verified traveler
Posted 26 May 2024
Nice size room with comfortable bed. And very quite.
Comment from Hotel Management
27 May 2024 by Elaa Aki, Hotel Management
Dear Patricia,Thank you for your kind review! We're delighted to hear that you enjoyed the spacious room and comfortable bed, and that you found it to be very quiet.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 25 May 2024
Carrie at the front desk was very accommodating and top quality service. Disappointing from Expedia as confirmation was for a king size bed. Expedia booked us two queen beds with no notification to us on the confirmation that a change had been made, however A BIG THANK YOU TO CARRIE for looking after our request and more. Not happy with Expedia at all and concern as other accommodations are made for future accommodations in the next week. Hopefully they are filled as on the confirmations sent to us.
Comment from Hotel Management
26 May 2024 by Elaa Aki, Hotel Management
Dear David,Thank you for your feedback regarding your recent stay at Quality Inn & Suites Rimbey. We're delighted to hear that Carrie at the front desk provided you with exceptional service and was able to accommodate your request despite the booking issue. We'll be sure to pass along your kind words to her.We sincerely apologize for the inconvenience caused by the booking discrepancy through Expedia. We understand how frustrating this situation must have been, especially as you rely on accurate confirmations for your upcoming accommodations. We will communicate with Expedia to ensure that such issues are avoided in the future.If there is anything further we can do to assist you with your future bookings or to make your stay more comfortable, please do not hesitate to reach out to us directly.Thank you again for choosing Quality Inn & Suites Rimbey, and we look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 21 May 2024
The staff were very friendly and helpful.
Comment from Hotel Management
26 May 2024 by Elaa Aki, Hotel Management
Dear Tracy,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff made a friendly and helpful impression on you during your stay.We truly appreciate your feedback and hope to welcome you back soon for another pleasant visit.Best regards,
by A verified traveler
Posted 6 May 2024
Nice gesture to give registered guests a welcome beer.Too bad there is no substitution for the ones who don't like beer....
Comment from Hotel Management
26 May 2024 by Elaa Aki, Hotel Management
Dear Elsbeth,Thank you for your feedback. We’re delighted to hear that you appreciated our welcome beer gesture. We apologize for not offering a substitute for guests who do not enjoy beer.Your suggestion is valuable, and we will consider providing alternative welcome drinks in the future to better accommodate all our guests’ preferences.We hope to welcome you back soon and offer you an improved experience.Best regards,
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Elaa Aki, Hotel Management
Hello Louise, Thank you for taking the time to review your recent stay at our hotel. Feedback from our guests is very important to us. Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 4 Apr 2024
It was wonderful. Pool area was so great and we loved the lobby and continental breakfast. Definitely recommend and very family friendly
Comment from Hotel Management
5 Apr 2024 by Elaa Aki, Hotel Management
Dear Komlan, Thank you for taking the time to review your recent stay at Quality Inn & Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Regards,
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Elaa Aki, Hotel Management
Hello Esther, Thank you for taking the time to review your recent stay at our hotel. Feedback from our guests is very important to us. Thank you so much for your business and we look forward to seeing you in the future.
