Ratings based on 370 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Hospitable and kind staff!
by A verified traveler
Posted 21 May 2024
The welcome by staff was top quality and their willingness to answer questions throughout was also great.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Chipeta Lodge , Hotel Management
Thank you for staying hope to see you again!
by A verified traveler
Posted 25 Apr 2024
We really enjoyed the property and had an amazing time celebrating our anniversary here. Wish the staff had better attitudes and were friendlier to the guests, felt like an inconvenience when needing their attention. I was not pleased to see they charged me multiple times over the month of April due to incorrect billing without any notice and didn’t seem to care when I called to get an explanation of why they charged me again 3 weeks after my stay. It was really unfortunate and not sure I will be staying again.
Comment from Hotel Management
28 Apr 2024 by Bryon - GM, Hotel Management
McKayla, I sincerely apologize for the miscommunication regarding the second charge on your account. I have confirmed that it was due to being undercharged at the time the reservation was made, and our staff should have corrected and communicated this at the time of check-in. I apologize that this did not happen. I am happy to hear that you otherwise enjoyed your stay, and hope to see you again soon!
by A verified traveler
Posted 20 Mar 2024
Nice property under construction
Comment from Hotel Management
29 Mar 2024 by Bryon - GM, Hotel Management
Thank you, please come and see us again!
by A verified traveler from Newburyport
Posted 1 Mar 2024
We needed an extra bed for our son and the property manager went out of his way to accommodate us. He was professional and courteous in every way and introduced us to the staff in case we needed additional service. The property is getting additional investment to update the furnishings and external features which will make the facility even more inviting. Ridgway is a great little town with some great food options. We were especially taken with a little place called the 66 Eatery.
Comment from Hotel Management
29 Mar 2024 by Bryon - GM, Hotel Management
Thank you for the kind words, hope to host your family again soon!
by A verified traveler
Not a resort
Posted 23 Feb 2024 on HotelsLoved the room and the hottub on the private balcony. I did not care for all the construction and remodeling of the whole property. I understand charging a resort fee when you have resort amenities. But, i did not appreciate paying a resort fee when the spa is closed for remodeling. The restaurant is on limited hours with limited menu. I feel like they shouldnt be charging a resort fee until they have everything opened.
Comment from Hotel Management
29 Mar 2024 by Bryon - GM, Hotel Management
Sorry to hear about your expereince, please reach out to me directly if there is anything you wish to add. I will certainly share with the team to assist with training and communication as we get through these renovations as quickly and seamlessly as possible.
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
29 Mar 2024 by Bryon - GM, Hotel Management
Thank you!
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by Bryon - GM, Hotel Management
I am so sorry to hear about the issues you had during your stay. As of last week, we are under new management and will be focused on better service standards. We do hope that you will give us another opportunity to make a better impression.
by A verified traveler
Posted 17 Feb 2024 on Hotels
The bed seemed to be outdated and a lot of outside noise like doors banging a lot.
Comment from Hotel Management
29 Mar 2024 by Bryon - GM, Hotel Management
Thank you for the feedback, and sorry to hear about the experience. We are working to control the renovation noise and the good news is that we have updated all the mattresses in our guest rooms.
