Ratings based on 495 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Very dirty and not customer service
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Edgar,We apologize for the cleanliness issues you encountered and for any lapses in our customer service. Your feedback is essential, and we will work diligently to address these concerns to enhance the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Amanda,Thank you for your rating. We would like to know how we can improve to earn a higher score next time. If there are any specific areas where we fell short during your stay, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Place is dirty
Comment from Hotel Management
30 May 2024 by Hotel Manager , Hotel Management
Dear Edgar,Thank you for the feedback. We apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we take it seriously. We'll address this matter with our housekeeping team to ensure that we uphold the highest standards of cleanliness in all areas of our property. I hope you will visit again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Edgar,Thank you for rating us 5 out of 5! We're thrilled to hear that you had a great experience during your stay. If there's anything else we can do to enhance your next visit, please let us know. We look forward to welcoming you back for another wonderful stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear VANESSA,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
The bed was the only thing that was decent. Very trashy. And coffee was no good and the breakfast did not draw me at all.
Comment from Hotel Management
24 May 2024 by Hotel Manager , Hotel Management
Dear Tracey,We apologize for falling short of your expectations during your recent stay. Your feedback regarding the cleanliness, coffee quality, and breakfast offerings is concerning, and we're taking immediate steps to address these issues. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
There were 1000s of cigarette butts in the parking lot, like no one had cleaned outside, every. There were 2 fights during the night outside our room. There was enough milk for one person to have cereal. No one came to check and refill.
Comment from Hotel Management
24 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
I would have a hard time ever staying at this hotel again. Lobby was dirty and disorganized and the breakfast area in the morning was scantly supplied and very underwhelming. Entered the room & dust everywhere, pillowslips were worn out, furniture badly worn. Really quite bad.
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Lincoln,Thank you for your stay. We are sorry that some housekeeping and maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 3 May 2024
This probably is the dirtiest hotel I’ve ever stayed in. Dirty floors, four pillows, three of them looked like they were used to wash a car, other had small red brown spots. Management thought it would be a good idea to have the building power washed until after 8 PM on a Saturday night.
Comment from Hotel Management
4 May 2024 by Hotel Manager , Hotel Management
Dear Jim,Thank you for your stay. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Apr 2024
Don’t even think about staying in this pig stie
Comment from Hotel Management
30 Apr 2024 by Hotel Manager , Hotel Management
Dear Alexander,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
