Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Room smelled. Seemed understaffed. No water when the dinning room wasn't open
by A verified traveler
Posted 29 Apr 2024
The interior seems a little out dated. Elevator was very outdated. The Key Card did not work properly after I used the key card once and so we had to rekey every time we were there. The staff at the front seat was not too friendly. The cleaning staff was very polite and professional and friendly.
by A verified traveler
Posted 28 Apr 2024
Overall clean and quiet
Comment from Hotel Management
30 Apr 2024 by Mark W., Hotel Management
Thanks for the great survey score!
by A verified traveler
Posted 28 Apr 2024
The rooms terribly need updating. Horrible smell, dingy carpets, loud rusty air conditioner, horrible mattress. The staff was very nice and so was the lobby but unfortunately the room is the most important part and it was seriously not what I ever would have expected from an establishment with the Hilton name at the price I paid. I’m beyond disappointed.
by A verified traveler
Posted 27 Apr 2024
Very noisy.
by A verified traveler
Posted 26 Apr 2024
Location was not accessible for public transit and it was terrifying trying to turn into the hotel entrance. Facilities are lovely
Comment from Hotel Management
26 Apr 2024 by Mark W., Hotel Management
Hi Lori, thank you for taking the time to fill out the survey. Just an FYI, there is a bus right outside the hotel that goes to NYC and another that goes to other local attractions. I live in NYC and take it every day:-)
by A verified traveler
Posted 25 Apr 2024
The evening staff, at check in, was pleasant! Pool was nice and warm!
Comment from Hotel Management
25 Apr 2024 by Mark W., Hotel Management
Hi Cassandra, thank for the nice comments regarding the staff and pool, I will share this with them!
by A verified traveler
Posted 25 Apr 2024
The room had a funny smell to it. We switched rooms but the room still exists.
Comment from Hotel Management
25 Apr 2024 by Mark W., Hotel Management
Hi Eric, thank you for filling out the survey score, could you tell me which rooms you were in?
by A verified traveler
Posted 24 Apr 2024
It is OK
Comment from Hotel Management
25 Apr 2024 by Mark W., Hotel Management
Thank you for filling out the survey, I'd love to know where we fell short of your expectations.
by A verified traveler
Posted 24 Apr 2024
Nothing to eat in a 4 mile radius
Comment from Hotel Management
25 Apr 2024 by Mark W., Hotel Management
Hi Juan, thank you for filling out the survey. I know it doesn't help but the restaurant in the lobby has been reopened for dinner as of April 24.
