Ratings based on 454 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from PLEASANTON
Posted 13 May 2024
Weed Smell was there all over the room; We requested for a non-smoking room but got this one which was smelling weed all over. Could not sleep at all.
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Sreenivasa,Thank you for sharing your feedback with us regarding your recent stay at Roadway Inn. We sincerely apologize for the inconvenience you experienced with the strong weed smell in your room, especially after requesting a non-smoking room. Your comfort and satisfaction are important to us, and we will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Manager
by A verified traveler
Posted 5 May 2024
When I arrived not only was my room not ready but I was put in a room that had 2 broken tvs and when I asked to be put in a room with a working tv I was told I would then have to stay in a smoking room with my infant son. After almost a hour of going back and forth and 1 am I finally got a room with a working tv but by that time I was exhausted and didn’t feel the need to watch tv
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Anthony,We apologize for the inconvenience you experienced during your recent stay. It's disappointing to hear about the issues with your room and the back-and-forth you had to go through late at night. Your comfort and satisfaction are our priorities, and we regret that we fell short in meeting your expectations. We have noted your feedback and will work diligently to ensure such situations are avoided in the future.Sincerely, Hotel Manager
by A verified traveler from Harrison
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Carlos,Thank you for sharing your feedback with us. We appreciate your input and would like to learn more about your experience to address any concerns you may have had. Please feel free to reach out to us directly so we can better understand how to improve our services for future guests. We value your feedback and hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Manager
by A verified traveler
Posted 14 Apr 2024
Staff was very helpful and knowledgeable about the areas. Nice to talk to. Very clean rooms ..Will stay every time we go to Kings dominion..
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear William,Thank you for your positive review of your stay at the Super 8 by Wyndham Ruther Glen Kings Dominion Area. We're thrilled to hear that our staff was helpful and knowledgeable, and that you found our rooms clean and comfortable.We appreciate your loyalty and look forward to welcoming you back every time you visit Kings Dominion.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Apr 2024
My main complaint is that the wifi didn't work. Normally this wouldn't matter as I'd just use data but there was no service either. The breakfast was also kind of sad, but you get what you paid for there.
Comment from Hotel Management
9 Apr 2024 by Hotel Manager , Hotel Management
Dear Miranda,Thank you for sharing your feedback. We apologize for the inconvenience caused by the non-functional wifi and the disappointing breakfast experience. Your comments are noted, and we'll work to address these issues promptly to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to improve your impression of our hotel on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,It's great to hear that Rhonda had a positive experience and rated her stay as 5 out of 5. If there's anything specific you'd like to know or if you have any other questions, feel free to ask.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Feb 2024
Watch you card if you pay with one.
Comment from Hotel Management
1 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We are sorry to hear about your concerns regarding card payment. Your feedback is valuable, and we take the security of our guests' information seriously. Please provide more details about your experience, so we can investigate the matter thoroughly and take appropriate actions. Our priority is to ensure a safe and smooth stay for all our guests. If you have any specific information or incidents to share, please contact our management directly.Sincerely,Hotel Manager
by A verified traveler
ok
Posted 24 Feb 2024 on Hotelsdid not make up room. no clean towels
Comment from Hotel Management
26 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We deeply regret the oversight in our housekeeping services, leading to an unmade room and the absence of clean towels. This is not reflective of our usual standards, and we apologize for any inconvenience caused.Your comments are valuable to us, and we will address this issue with our team to ensure such lapses are rectified promptly. If your plans bring you back to the area, we hope for another chance to provide you with a more positive experience.Sincerely,Hotel Manager
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,We are delighted to receive your fantastic rating of 10 out of 10! It's truly rewarding to know that your stay met or exceeded your expectations. We appreciate your positive feedback and look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Manager
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
14 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sorry to hear that your stay did not meet your expectations. We value your feedback, and if you have specific concerns or suggestions, please feel free to share them with us. Your input is essential as we strive to improve our services.Thank you for choosing us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
