Ratings based on 692 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Staff was delightful, rooms are large, the property itself is in a very awkward location.
Comment from Hotel Management
26 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Rebekah,We're happy to know that the sizing of your room, alongside our staff service at our Red Roof Inn Richmond IN were highlights of your stay. You've expressed your displeasure however, in the location of our hotel. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Every thing was likeable as per the price. You get what you pay is always good
Comment from Hotel Management
20 May 2024 by Linton RediResponse Specialist, Hotel Management
Dear Ankit,Thank you for telling us about your recent visit at RED ROOF INN RICHMOND IN. I was happy to read that our value-based room met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 May 2024
Good Rates, good rooms, good location. Nothing special, but if you're just looking for a quiet place to sleep, this is it.
Comment from Hotel Management
12 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear CS,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond IN. We sincerely appreciate your comments, as it is nice to see that you were pleased with our hotels rooms, our location and our affordable rates. Thank you for sharing, I hope you will give us the opportunity to better serve you at Red Roof Inn the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 May 2024
Great spot to stay !!!
Comment from Hotel Management
1 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Jean-Francois,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, IN. We are delighted to see that our hotel met your expectations, prompting your 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Sue, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond, IN and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Absolutely disgusting. Our first room was filled with unidentified stains all over, massive chunks of body hairs and cigarettes in the toilet. The second room we were transferred too actually had another guest in it. The third room we were transferred too smelled like an ashtray. Cigarettes all over with a broken sink. DO NOT stay here. We left instantly and stayed at the hotel down the road instead.
by A verified traveler
Posted 21 Apr 2024
Easy check in. Easy parking.
Comment from Hotel Management
21 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN RICHMOND IN. Spencer, I am happy to hear that you found our checking-in process and parking to be easy. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Spencer, and can't wait to see you back at Red Roof soon, where we can continue to offer you great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Apr 2024
Place is in very poor repair. Found 1 cockroach.
by A verified traveler
Posted 9 Apr 2024
hard to get in and out o motel
Comment from Hotel Management
11 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear James,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN RICHMOND IN. I'm so glad we earned your 5/5 score. However, we do want to apologize for any inconvenience caused while you were going in and out of the motel. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Mar 2024
Staff were nice. Bed was uncomfortable. Pillows were flat. Bathroom sink had a big crack through it. Ice machine was out of order. I wasn’t impressed and will not book to stay there again.
