Ratings based on 966 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
When I arrived at the property there was an additional $25 per day per pet. The pool is not operational. This place has a serious pest problem. After leaving and returning to the room there were ants all over my items on the counter. I also observed the staff conduct themselves unprofessional with another person staying there. You checked out early and came home. We have submitted pictures and also informed the staff of the different situation that occurred. I was strongly suggest not staying there. Im a veteran and this was supposed to be my indy 500 gift.
by A verified traveler from Henderson
Posted 25 May 2024
Not much good to say. Advertised as having a hot breakfast. Waffles and a toaster for bagels only. Two apples only in the fruit bowl. Four yogurts in fridge. Coffee was tinted brown water. Bed was comfortable but room smelled as if at one time it was a smoking hotel. Super thin towels. If you pay by credit card they add a 5.00 fee. Said we didn’t have to pay because we had included our cc online when reserving. Our receipt said we were charged the extra 5.00. Won’t be stopping again
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Maryann, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable and will be shared with our team for improvement. Please contact our management team directly to address any billing concerns. We appreciate your comments and hope to exceed your expectations in the future.
by A verified traveler
Posted 25 May 2024
The breakfast offering was really bad. I rate safety and cleanliness the two big things hotels provide, which were adequate. Just be willing to ignore that breakfast is supposed to be part of your hotel stay.
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Steven,We appreciate your feedback on our safety and cleanliness standards. We regret that the breakfast did not meet your expectations. We value your input and will share your comments with our team for future improvements.
by A verified traveler
Posted 19 May 2024
Rooms were clean. Staff was friendly.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello William,We are delighted to hear you found our rooms to be clean and our staff to be friendly. Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 17 May 2024
Safe location next to a Toyota dealership. Room was clean and cool when I walked in.
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Rickey,We are delighted to hear that you found our hotel's location safe and convenient. Our housekeeping team works hard to ensure a clean and comfortable stay for all our guests. Thank you for sharing your positive feedback with us.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Gerrilyn, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 12 May 2024
TV and remote did not function Took forward and multiple attempts to get functional. Remote never worked but figured out how to operate TV with buttons. On check out new staff said it happened all the time
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Robert, We apologize for any inconvenience experienced during your stay. We appreciate your feedback and will address this with our team to ensure a better experience for our guests in the future. Your comments are valuable for our improvement.
by A verified traveler
Posted 19 Apr 2024
Stayed just for the night, I came in at midnight. A neighboring rooms alarm was going off at 6am and didn’t stop for a while hour. I would have been better off driving tired that night. I was going to talk to the front desk concierge, but a sign said they are away and leave your key inside. I have no clue if I’m checked out or not.
Overall, wouldn’t recommend. Stay in Dayton, OH or Indy, IL.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Alexander,We apologize for any inconvenience caused by the noise disturbance and lack of front desk assistance during your stay. Your feedback is valuable to us, and we will address these issues with the team for improvement. Thank you for sharing your experience, and we hope to better serve you in the future.
by A verified traveler
Posted 19 Apr 2024
This place was horrible. Dirty, felt gross after showering. The bathroom was disgusting. My boyfriend is 5’6 and his head touched the ceiling. We also arrived late night because we were on a road trip. We were tired and just wanted to sleep. There was a homeless guy that had checked in right before us (around 10pm) who was begging this worker to take his money so he could sleep and then she’d give him the money back when he leaves in the morning, if it was clean. We actually were placed right next to him (4 story hotel) and felt unsafe. Only because he had a pretty vicious dog. He was loud throughout the night, yelling at his dog. Just didn’t feel safe. Overall this place was horrible and will never stay here again.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Ellie,We sincerely apologize for your unpleasant experience. We take cleanliness and guest safety very seriously. Please contact our management team directly to discuss your stay in further detail. Our aim is to address and improve based on all guest feedback. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Apr 2024
Nice and clean
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Dafny, We appreciate your positive feedback on the cleanliness of our hotel. Should you have any other suggestions or comments, please feel free to share them with us.
