Ratings based on 684 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The property had higjer reviews but qas very dated. The bed was on an aluminum frame, first I have seen on that one. Furniture was banged up and AC ran very loud.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Lonnie,We appreciate your feedback and regret to learn about your experience. Our team continually works to enhance our guests' comfort and we will address your concerns accordingly. For future visits, feel free to connect with our management team for any assistance needed with your stay. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Best Western Hopewell, Hotel Management
Please give us this guest's "REAL NAME" and the dates of Sue Ann Dawn's stay at the Best Western.
by A verified traveler
Posted 20 Apr 2024
Front desk person was very friendly and helpful.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Beverly, We're thrilled to hear that you found our front desk team to be friendly and helpful during your stay. Our staff takes pride in providing excellent service to all our guests, and we're glad they made a positive impression on you. Thank you for sharing your experience with us.
by A verified traveler
Posted 11 Mar 2024
Ok
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Marian,We appreciate you taking the time to share your experience with us. Our team values your feedback as it helps us improve our services for future guests. Please feel free to reach out to our management team to discuss any concerns further. Thank you for choosing to stay with us.
by A verified traveler from Beacon
Posted 10 Mar 2024
On our trip home, it was raining and we had driven 13 hours. We decided to stop unaware of the area.
We took a chance and stopped at Hopewell, VA because we have a town with the same name. We took our chances and were pleasantly surprised. The facility was clean, the check in was easy and the host, most pleasant. We walked and got dinner. They serve coffee and tea all night and a full breakfast in the morning. We now have made thus the place to stop on our way home.
Comment from Hotel Management
12 Mar 2024 by Manager, Hotel Management
Hello Andrea,We are delighted to hear about your positive experience at our hotel in Hopewell, VA! Our team works hard to provide exceptional service to all our guests. It's fantastic to hear that you found the facility clean, the check-in process easy, and enjoyed the complimentary amenities. We appreciate your kind feedback and look forward to welcoming you back on your future trips.
by A verified traveler
Posted 26 Feb 2024
Dark. Rooms ok but not enough lighting. One lamp didn’t work .ice machine on our floor didn’t work
Comment from Hotel Management
29 Feb 2024 by Manager, Hotel Management
Hello Patricia, Thank you for sharing your feedback with us. We appreciate your comments on the lighting in the room and the issues you encountered with the lamp and ice machine. Your input is valuable for us to improve our services. We hope you still found some aspects of your stay enjoyable.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Manager, Hotel Management
Hello Steven,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another perfect experience.
by A verified traveler
Posted 18 Feb 2024
A little expensive
Comment from Hotel Management
20 Feb 2024 by Manager, Hotel Management
Hello TAREK,We appreciate your feedback and will pass it along to our team. Our prices are set to reflect the high-quality service and amenities we provide. Thank you for staying with us.
by A verified traveler
Posted 4 Feb 2024
There were a few light bulbs that didn’t work other than that our stay was great overall.
Comment from Hotel Management
6 Feb 2024 by Manager, Hotel Management
Hello Nunuiasolelei,Thank you for taking the time to review your recent stay with us. We are pleased to hear that you had a great overall experience at our hotel. We appreciate your feedback regarding the light bulbs, and we apologize for any inconvenience caused. Our maintenance team will address this issue promptly to ensure a seamless experience for our future guests.
by A verified traveler
Great hotel!
Posted 27 Jan 2024 on HotelsHotel is perfect for overnight stay in Hopewell, VA!
Comment from Hotel Management
27 Jan 2024 by Manager, Hotel Management
Hello Jewel,Thank you for choosing our hotel for your stay in Hopewell, VA! We are delighted to hear that you found our property perfect for your overnight stay. We appreciate your positive feedback and hope to welcome you back in the future for another wonderful experience.
