Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
The place was a mess.
They are in the process of remodeling.
Comment from Hotel Management
25 May 2024 by Best Western , Hotel Management
Dear Roy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of updating our entire facility for better guest experiences. We hope you will come back after our renovation is complete to see all of our improvements! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 24 May 2024
they need new bed sheets
Comment from Hotel Management
25 May 2024 by Best Western , Hotel Management
Dear Charlene,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of updating our entire facility for better guest experiences which includes all linen. We hope you will come back after our renovation is complete to see all of our improvements! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 9 May 2024
Easy check in and rooms were clean.
Comment from Hotel Management
13 May 2024 by Best Western , Hotel Management
Dear Jeremiah,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 7 May 2024
This hotel is currently being renovated, but our room was clean, quiet, and in good condition. The breakfast was plentiful with hot food available. The employees at reception were quite helpful. So, although there’s a bit of inconvenience, it was minimal and I recommend staying here.
Comment from Hotel Management
8 May 2024 by Best Western , Hotel Management
Dear Lisa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
8 May 2024 by Best Western , Hotel Management
Dear Margaret,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 19 Apr 2024
The staff are delightful.
Comment from Hotel Management
21 Apr 2024 by Best Western , Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 18 Apr 2024
Manything missing (hair dryer,tissue, etc)
Comment from Hotel Management
19 Apr 2024 by Best Western , Hotel Management
Dear Chong,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will come back and stay with us after our renovations to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 15 Apr 2024
The staff made a valiant effort but the establishment was in the middle of a remodel.
Comment from Hotel Management
16 Apr 2024 by Best Western , Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 11 Apr 2024
I'll note that I stayed while the hotel was clearly under renovation, so hopefully many of the issues will be addressed once renovation is complete. However, during our stay the hallways smelled very bad and the stairways were filled with random junk. That said, the biggest issue by far was the noise. The room next to us was loud and the walls apparently did nothing to stop the noise. It sounded like the neighbors were standing right next to us.
The breakfast was below average, but not terrible. The staff at the front desk in the evening appeared overwhelmed (several other guests had come up to describe various problems in their room), but she stayed level headed and friendly throughout.
Comment from Hotel Management
12 Apr 2024 by Best Western , Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope that you will come back and stay with us after our renovations to see all of our improvements!Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn
by A verified traveler
Posted 9 Apr 2024
This hotel is under renovation. Some parts of the building are new and nice, while others are under construction. It’s a bit understaffed. Our room was very nice. Breakfast was okay. They gave us eclipse watchers a little gift bag with eclipse glasses, which was very nice.
Comment from Hotel Management
10 Apr 2024 by Best Western , Hotel Management
Dear Steven,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal C.General ManagerBest Western Classic Inn
