Ratings based on 92 Verified Reviews

2.7 out of 5
50% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Nov 2022
1 out of 5
by A verified traveler

Posted 31 Oct 2022
A roach motel for sure. NOTHING like the pictures online. Walked in and was uncomfortable with the nastiness. Refrigerator dirty. Blood on the shower curtains. Dirty towels left on door. Showered with shoes on and checked out only after 1 hour. There were no other rooms available. Took pictures. Contacted customer service at expedia for refund to go somewhere else, nothing was done. Paid more money to go somewhere else to stay and was out of money spent on this hotel which was extremely unfortunate. Bad experience all the way around
Comment from Hotel Management
31 Oct 2022 by Dilip, Hotel Management
Dear Latonia,Thank you for taking the time to rate our hotel. We are disappointed that our hotel and housekeeping staff were not up to your expectations. We apologize for any stress, discomfort and inconvenience that his caused you. We hope you will consider staying with us at a future date so that we may present you with an improved guest experience. Kind Regards, Dilip Patel General Manager Econo Lodge, Richburg, South Carolina
1 out of 5
by A verified traveler

Posted 10 Sep 2022
Had reservation, paid in advance, on arrival I was told we have no room for you.
Comment from Hotel Management
16 Oct 2022 by Dilip, Hotel Management
Dear Zoltan,Thank you for taking the time to rate our hotel. We are so sorry that we were unable to accommodate you on the night you made your reservation, unfortunately we were over booked. We apologize for any stress, discomfort and inconvenience that his caused you. We hope you will consider staying with us at a future date so that we may present you with an improved guest experience. Kind Regards, Dilip Patel General Manager Econo Lodge, Richburg, South Carolina
1 out of 5
by A verified traveler

Posted 20 Aug 2022
If you have any standards about where you sleep, do not stay here. I don't even want to waste my time to elaborate. I'd rather forget and move on with my life.
Comment from Hotel Management
16 Oct 2022 by Dilip, Hotel Management
Dear James, Thank you for taking the time to rate our hotel. We are very disappointed to hear that you found our hotel, staff and service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Kind Regards, Dilip Patel General Manager Econo Lodge, Richburg, South Carolina
5 out of 5
by A verified traveler

Posted 24 Jul 2022
Except for the tiles in the bathroom it was a nice experience
Comment from Hotel Management
24 Jul 2022 by Dilip, Hotel Management
Dear Tina, Thank you for rating our hotel and giving it a perfect score. Also for recommending us to other travelers, friend and family. We hope you will come stay with us again soon. Kind Regards, Dilip Patel General Manager Econo Lodge, Richburg, SC
1 out of 5
by A verified traveler

Posted 16 Jun 2022 on Hotels
Comment from Hotel Management
20 Jun 2022 by Dilip, Hotel Management
Dear Kimberly, Thank you for taking the time to rate and review our hotel. We are saddened that you found the state of the hotel unsatisfactory, and that your stay was not an enjoyable as it should have been. We apologize for any discomfort or inconvenience that his has caused you. We hope you will come see us again so that we may provide you with an improved guest experience. Sincerely, Dilip Patel General Manager Econo Lodge Richburg, Sc
1 out of 5
by A verified traveler

Posted 25 May 2022
Comment from Hotel Management
16 Oct 2022 by Dilip, Hotel Management
Dear Jose,Thank you for taking the time to rate our hotel. We are very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Kind Regards, Dilip Patel General Manager Econo Lodge, Richburg, South Carolina
1 out of 5
by A verified traveler

Posted 7 May 2022
Hotel canceled last minute due to a power being out. I’m waiting for my refund. Found another Econo Lodge 15 minutes away in Rock Hill. It was absolutely FILTHY. Cigarette burns in sheets, ( it was supposed to be a non smoking room. ) Stained linens, chipped paint and furnishings. Over all gross experience.
Comment from Hotel Management
7 May 2022 by Dilip, Hotel Management
Dear Isabella, We are sorry that our location had to cancel your reservation due to the power being out, however we would have been unable to check you in and you would have had no light, air conditioning, tv, wifi, or ability to charge your devices; we apologize for the inconvenience that this caused you with having to switch locations. We are not tied to the Rock Hill location and have no knowledge or control over its property conditions, staff or services. We apologize that they were below you expectation. We hope you will come see us in Richburg, in the future and give us a chance to provide you with a much better guest experience. Sincerely, Dilip Patel General Manager Econo Lodge Richburg, SC
3 out of 5
by A verified traveler

Posted 28 Feb 2022
Hot water near to non existant. Holes in bathroom walls of shower. No coffee available, no breakfast available as advertised. Due to covid they clean room once a week. That's fine. However the 1 tiny bar of soap, tiny shampoo and conditioner is definitely not enough for a 3 night stay. Housekeeping was great. She not only cleans rooms, but also runs front desk on weekends .
Comment from Hotel Management
1 Mar 2022 by Dilip, Hotel Management
Dear Julie, Thank you for taking the time to rate and review our hotel. We truly appreciate your feedback. We are pleased to see that you found Janette to be helpful and accommodating, and that she made your stay as pleasant as possible. We are disappointed that our staff and services did not meet your expectation. Although extra toiletries are available at the front desk by request, we understand it can be frustrating if they are not readily available and apologize for any inconvenience this caused you. We hope you will come stay with us again in the future and allow us to provide you with an improved guest experience. Kind regards, Dilip Patel General Manager Econo Lodge Richburg, SC
5 out of 5
by A verified traveler

Posted 11 Sep 2021 on Hotels
Comment from Hotel Management
12 Sep 2021 by Dilip, Hotel Management
Dear Anonymous, Thank you for rating our hotel and giving it a perfect score. Also for recommending us to other travelers, friend and family. We hope you will come stay with us again soon. Kind Regards, Dilip Patel General Manager Econo Lodge, Richburg, SC
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