Ratings based on 78 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
23 Jan 2024 by Front Office TEAM, Hotel Management
Dear Valued GUEST,Thank you for your review and rating.
by A verified traveler
Posted 30 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by Front Office TEAM, Hotel Management
Dear Thobile,Thank you for your review and rating. We hope to see you again soon.
by A verified traveler
Posted 25 Oct 2023
Comment from Hotel Management
26 Oct 2023 by Front Office TEAM, Hotel Management
Dear Valued GUEST,Thank you for your review and rating.
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
18 Sep 2023 by Front Office TEAM, Hotel Management
Thank you for your review and rating
by A verified traveler
Twin beds
Posted 19 Mar 2023 on HotelsWe booked a 2 twin-bedded rooms but were given 2 rooms with double beds instead. This was not good, but 1 room was bedding was subsequently changed, and the twin beds emerged. Rooms were clean overall, although the sink in one room was not very clear, and water emptied slowly.
Comment from Hotel Management
28 Mar 2023 by Front Office, Hotel Management
Dear Valued GUEST,Thank you for your review.Your feedback is highly appreciated.We sincerely apologize for the inconvenience caused while staying with us.We do hope we can make it up to you when you visit Richards Bay again.
by A verified traveler
Posted 11 Mar 2023 on Hotels
Comment from Hotel Management
13 Mar 2023 by Front Office TEAM, Hotel Management
Dear Pretty,Thank you for your review and rating.
by A verified traveler
Posted 7 Oct 2022 on Hotels
Comment from Hotel Management
18 Oct 2022 by Front Office TEAM, Hotel Management
Dear Preston,Thank you for your review and rating.Trust we will see you again soon.
by A verified traveler
Posted 13 Sep 2022 on Hotels
Comment from Hotel Management
14 Sep 2022 by Front Office TEAM, Hotel Management
Dear Valued GUEST,Thank you for your review and rating.Trust we will see you again soon.
by A verified traveler
Avoid
Posted 14 Mar 2022 on HotelsProperty was not clean. Stains/Marks on the floors in the foyer and in the room. Very noisy. No facilities/services available after 9pm, including no food/beverage. Very old and tired furniture. Staff seemed inconvenienced during check-in.
Comment from Hotel Management
9 May 2022 by Reservations TEAM, Hotel Management
Dear Valued GUEST,
Thank you for your review and feedback.
We will look into your concerns and address them accordingly
by A verified traveler
Posted 5 Jan 2022 on Hotels
Comment from Hotel Management
13 Jan 2022 by Reception, Hotel Management
Dear Esona,
Thank you for your review and rating.
