Ratings based on 785 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The customer service is amazing! Mathew was the best! He told us how to use the bus to downtown Edinburgh and the tram. He had great pub recommendations too. The only drawback is the pillows we're too hard.
Comment from Hotel Management
21 May 2024 by Courtyard Edinburgh West, Hotel Management
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
by A verified traveler
Posted 16 May 2024
Stayed here a lot over the years, love it
Comment from Hotel Management
17 May 2024 by Courtyard Edinburgh West, Hotel Management
Dear Neil,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor
by A verified traveler
Posted 14 May 2024
Quite place to live in
Comment from Hotel Management
21 May 2024 by Courtyard Edinburgh West, Hotel Management
Dear Jacob,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
by A verified traveler
Posted 11 May 2024
.
Comment from Hotel Management
12 May 2024 by Ana, Front Office Manager, Hotel Management
Dear John,Thank you for taking time to share your experience.Best regards,
by A verified traveler
Posted 10 May 2024
very clean and quiet
Comment from Hotel Management
12 May 2024 by Ana, Front Office Manager, Hotel Management
Dear John,Thank you for sharing your experience, we appreciate it.Kind regards,
by A verified traveler
Posted 6 May 2024
The shower could be changed to a more powerful rainwater overhead shower .Otherwise the hotel was fantastic
Comment from Hotel Management
12 May 2024 by Ana, Front Office Manager, Hotel Management
Dear Alan,Thank you for sharing your experience at the Courtyard Edinburgh West, we'll look into your suggestions and will ensure actions will be taken.We hope to welcome you back when the travels bring you to Edinburgh again.Kind regards,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
17 May 2024 by Courtyard Edinburgh West, Hotel Management
Dear Dawn,Thank you for providing us with feedback scores from your recent stay.I can see from the scores that you provided that overall you were perhaps able to enjoy your stay, but we didn’t quite reach your expectations in all areas. All of your feedback has been passed onto the respected management, however, if you would like to provide us with any further comments or feedback please do not hesitate to contact me.I hope we have the opportunity to address your concerns and that we can welcome you back soon. Sincerely, Matthew (Front Office Supervisor)
by A verified traveler
Posted 27 Apr 2024
Staff was great
Comment from Hotel Management
27 Apr 2024 by Ana, Hotel Management
Dear Carmine,Thank you for sharing your feedback, this is very important to us.Kind regards,
by A verified traveler
Posted 24 Apr 2024
Good hotel but feels a little remote and staff were efficient but could be more friendly and welcoming.
Comment from Hotel Management
26 Apr 2024 by Courtyard Edinburgh West, Hotel Management
Dear Liam,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
by A verified traveler
Posted 19 Apr 2024
Quick check in. Wheelchair friendly and the room was accessible. Perfectly clean and comfortable. Food was a bit over priced for what it was but ok. Bus stops close by so easy to get to the city centre.
Comment from Hotel Management
26 Apr 2024 by Courtyard Edinburgh West, Hotel Management
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
