Ratings based on 217 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Lovely hotel- in a great spot.
Excellent breakfast- lots of variety for all tastes.
Only thing that let the room down was the creeky floor of the whole room that gave the impression to the occupants below and led to a complaint from reception that we were stomping about when in fact we had no shoes on at all! This then made us anxious when we moved around the room which was unfortunate and slightly soured our overall experience.
Comment from Hotel Management
7 Apr 2024 by Luigi , Hotel Management
Bonjour Graham, Merci d'avoir partagé votre avis sur notre L'Hôtel & Spa RIBEAUVILLE. Nous sommes navré d'apprendre que la réflexion concernant les bruits en chambres vous ont peiné . Nous sommes tout de même contents d'apprendre que le petit-déjeuner vous a plus, c'est en effet l'un de nos points forts ! En espérant vous accueillir de nouveaux chez nous, Bien à vous, La Réception
by A verified traveler from MIAMI
Posted 11 Oct 2023
Very good buffet breakfast, excelent customer service, perfect location, just found the bed sheet not perfectly clean so we change room.
Comment from Hotel Management
15 Oct 2023 by Rania, Hotel Management
Hello,Thank you for choosing L'Hôtel & Spa and for sharing your review with us.It is such a pleasure to read about your experience ! We are delighted that you spent a great time with us. Your kind words are very much appreciated !Let us apologize again for this inconveniant, we can promise that this problem was the first and will be the last time happening.My team and I look forward to welcoming you back for another memorable experience.Kind regards,
by A verified traveler
Posted 7 Oct 2023
Lovely modern rooms - great location and lovely spa products provided! Would highly recommend!!
Comment from Hotel Management
15 Oct 2023 by Rania, Hotel Management
Hello,Thank you for choosing L'Hôtel & Spa and for sharing your review with us.Our team is looking forward to welcoming you again in our beautiful town.Kind regards,
by A verified traveler
Posted 3 Sep 2023 on Hotels
Very comfortable room, great for a family with a double and good size sofa bed. Nice location, good value but bad WiFi signal.
Comment from Hotel Management
25 Sep 2023 by Rania, Hotel Management
Hello,We are delighted to learn that your stay went well. We thank you for your positive comment.Recently, we up grated our wifi, now we are able to provide to our guest a great wifi signal !We hope to see you gain soon at L'Hôtel & Spa !Kind regards,
by A verified traveler
Posted 2 Sep 2023 on Hotels
Going by the pictures and reviews I was expecting a high end hotel and comfortable stay. We booked a suite. There was no car park, and no car park nearby. We were put in a ‘suite’ outside where you had to walk over a wobbly loose paving stone and up stairs in a courtyard that could only resemble an American outside motel which for the whole afternoon was used to house trolleys full of linen. It was quite unsightly and should have been hidden.
Inside the room was tiny, very dark, 3 of the lightbulbs were out, so difficult to see and when I went to speak to reception there was no one around. So really not impressed with the Customer Service either. The bathroom and toilet were very small. The bed was tiny, all in all, without going on too much the photos make this hotel look so so much more swish than it actually is. Most of the town was shut by 7pm so we had no choice but to spend the evening in the room, where the sofa was beyond uncomfortable. After checking in at 4pm we never saw anyone on reception again despite trying to talk with them about the issues we had about the room. We left early the following morning and still saw no one, so very disappointed with our stay and we will never recommend to anyone or come again
Comment from Hotel Management
25 Sep 2023 by Rania, Hotel Management
Hello, We are sincerely sorry to read your comment and deeply sorry that your experience at L'Hôtel & Spa did not live up to your expectations. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention.We hope that you will give us a second chance and that you can fully enjoy your stay.Looking forward to see you again,Best regards,
by A verified traveler
Posted 24 Jul 2023 on Hotels
by A verified traveler
Posted 13 Jul 2023 on Hotels
Wonderful! Amazing service!
by A verified traveler
Good hotel
Posted 25 Jun 2023 on HotelsIt was a good stay, the hotel is clean and staff at front desk are friendly. Perfect for wandering in the old town, close to restaurants and shops.
The only difficulty is that the hotel does not have its own parking so you have to hunt a space down.
by A verified traveler
AWFUL visit
Posted 1 Jun 2023 on HotelsArrived and after attempting to get AC to work in room was told it was out throughout the building. Offered key to open windows that were conveniently located above the entrance and a busy street. Amazing that the AC worked in the breakfast area and across the hall. Requested room change but since we booked with "Expedia" they did not want to accomodate AT ALL. Kept mentioing that throughout stay. If you don't want people to book on hotels.com ( which I used) don't offer lodging on site (pretty simple)!! Ask for fan- don't have fans! If you are AMERICAN avoid this place- Unfriendly and have no idea about what accomodating guests mean!! We paid 200+ Euros to stay at this location per night and NO AC- NO Free parking (see end comments) and charged 17.00 Euros for breakfast!
by A verified traveler
Posted 24 Mar 2023
This hotel is in a perfect town for visiting Alsace. Staff were friendly and easily helpful. Our room with 2 twin beds was quite small. Having access to a jacuzzi and sauna was a plus.
Comment from Hotel Management
27 Mar 2023 by Peter Dekker, Hotel Management
Good evening Denise,We thank you very much for your review after staying at L'Hôtel & Spa. We are happy to read you greatly enjoyed your stay. We surely do not have the largest rooms, but they have everything to make your stay a comfortable one. If you are planning on coming back to revisit the Alsace-region, we will be glad to welcome you again !
