Ratings based on 495 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Absolutely amazing, would definitely go back hotel was so clean and staff were so friendly!! One of the best hotels i’ve stayed at and absolutely beautiful overall
Comment from Hotel Management
13 Jun 2024 by Mitsis Selection Alila, Hotel Management
Dear Abigail,Thank you so much for your kind words and glowing review! We are delighted to hear that you had such a positive experience with us. Our team takes great pride in maintaining a clean and welcoming environment, and it’s always rewarding to know that our efforts made your stay enjoyable.We look forward to welcoming you back soon and continuing to provide you with exceptional service.Best regards,
by A verified traveler
Posted 11 Jun 2024
Overall the hotel was Ana ing and we would visit again, however we were a group with 3 rooms, two of the rooms (507 and 407) would not be what you would existing a five star hotel due to its bathroom facilities. Tony bathrooms not suitable with no proper shower and no proper bath. Apart from this, the rest of the stay was perfect.
Comment from Hotel Management
12 Jun 2024 by Mitsis Selection Alila, Hotel Management
Dear Sonia,Thank you for sharing your experience with us. We are delighted to hear that overall, you found our hotel amazing and that you would visit us again.We appreciate your positive feedback regarding your stay. However, we do apologize to learn about the issues you encountered with the bathrooms. It is disappointing to hear that they did not meet your expectations. Your comments are very important to us, and we will address these concerns with our maintenance team to ensure that our facilities are up to the highest standards.We are pleased that the rest of your stay was perfect, and we hope that these issues did not overshadow your overall experience. Thank you for bringing this to our attention.We look forward to welcoming you back in the future and providing you with a flawless stay.Warm regards,Mitsis Selection Alila
by A verified traveler
Posted 30 May 2024
Our family of four had such a wonderful time at Mitsis Selection Alila. The staff were fantastic. We felt welcome and food was great.
Comment from Hotel Management
2 Jun 2024 by Mitsis Selection Alila, Hotel Management
Dear Parichaya,Thank you for sharing your wonderful feedback about your recent stay at Mitsis Selection Alila. We are thrilled to hear that your family had such a fantastic time with us.It is heartwarming to know that our staff made you feel welcome and that you enjoyed the food. We strive to create memorable experiences for our guests, and your kind words are greatly appreciated.We look forward to welcoming you and your family back for another delightful stay.Warm regards,Mitsis Selection Alila
by A verified traveler
Posted 28 May 2024
Good points: food good quality, buffet and restaurants, close to the beach, whole day of activities for children. Our daughter loved the competitions, face painting, drawing time and playground. Not so good: amenity kit in room not replenished, including soap, minibar not replenished, we had to ask for basic things such as water, room just made up not cleaned, we’ve stayed for 10 days with sticky surfaces, not to mention spoons not replaced, or even tea cups not cleaned, restaurants booking impossible, should not be allowed to book prior to checking in, not enough sun loungers, by 9am all were booked by inconsiderate guests, rules set are not imposed, pools are too small, 3 in total. Kiddies pool occupied by unsupervised children creating an unsafe environment. Feral kids just running around, life guard wasn’t interested in keeping the area safe. There are babies and toddlers swimming around teenagers, it’s unsafe. I was kicked in the stomach by a feral girl, I’m 7 months pregnant, drink service very slow.
Overall it’s a 4 star hotel with good food. Amenities are not great and the hotel should figure out how to manage such large number of guests. If you like all inclusive, it’s your thing. My daughter enjoyed it as she met a lot a nice kids who played with her. Plenty of activities for kids. For adults aside from drinking and evening music, there’s nothing else to do. Although it’s not the hotel’s responsibility, however many guests were plainly rude.
Comment from Hotel Management
28 May 2024 by Mitsis Selection Alila, Hotel Management
Dear Joanna Agnieszka,Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the quality of our food, the proximity to the beach, and the range of activities available for children. However, we apologize for the shortcomings you experienced during your stay.We take your comments regarding the replenishment of amenities in the room, including the minibar and basic necessities, very seriously. We also appreciate your feedback about the challenges with restaurant bookings and the availability of sun loungers. We understand the importance of these aspects for our guests' overall experience and will work to improve our systems and facilities accordingly. Safety is of utmost importance to us, especially around the pool area. We apologize for any concerns you had regarding unsupervised children.We regret any inconvenience caused during your stay and appreciate your valuable feedback, which will help us improve our services and facilities. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Best regards, Mitsis Selection Alila
by A verified traveler
Posted 26 May 2024
This was by far the best holiday we've been on. The hotel was exceptional with a variety of dining options around the resort some of which were open until 4am. The staff were friendly and very helpful throughout our stay. The hotel is also very close to the bus stop which os convenient for getting into town in either direction. I highly recommend this hotel it's well worth it.
Comment from Hotel Management
2 Jun 2024 by Mitsis Selection Alila, Hotel Management
Dear Elikem,Thank you for taking the time to share your delightful feedback about your recent holiday experience with us. We are thrilled to hear that it was the best holiday you have been on and that you found our hotel exceptional.It is fantastic to know that you enjoyed the variety of dining options available around the resort, and we are pleased that our staff contributed to making your stay memorable with their friendliness and helpfulness.We are glad to hear that our convenient location near the bus stop made it easy for you to explore the town in both directions.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Mitsis Selection Alila
by A verified traveler from Bolton
Posted 21 May 2024
Lovely Hotel, staff can’t do enough for you. Very enjoyable one week stay 👍
Comment from Hotel Management
22 May 2024 by Mitsis Selection Alila, Hotel Management
Dear Steven ,Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay at Mitsis Selection Alila. Our team takes great pride in providing exceptional service, and it's fantastic to know that they went above and beyond to ensure your comfort and enjoyment throughout your one-week visit. We hope to welcome you back for another unforgettable stay in the future!Warm Regards,
by A verified traveler
Posted 21 May 2024
Everything!!! Money well spent! The staff is amazing very kind people!!!
Comment from Hotel Management
22 May 2024 by Mitsis Selection Alila, Hotel Management
Dear Niesiha,We're absolutely thrilled to hear that your stay at Mitsis Selection Alila was everything you hoped for and more! It's fantastic to know that you found value in your investment and that our staff's kindness and hospitality made your experience unforgettable. Your satisfaction means the world to us, and we can't wait to welcome you back for another incredible stay in the future!Warm Regards,
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Mitsis Selection Alila, Hotel Management
Dear Kevin Ka Wing ,Thank you for taking the time to share this amazing rating about your recent experience with us.It was a pleasure having you and we are looking forward to welcoming you back in the near future.Best regards,
by A verified traveler
Posted 11 May 2024
Great atmosphere and entertainment. Enjoyed the dining experience and not far to town. But for my room and its location, I would have rated it excellent.
Comment from Hotel Management
12 May 2024 by Mitsis Selection Alila, Hotel Management
Dear Wannie,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the atmosphere, entertainment, and dining experience during your stay. We understand the importance of a comfortable room, and we apologize if your room's location did not meet your expectations. We hope to have the opportunity to welcome you back for an even more exceptional experience in the near future!Best regards,Mitsis Selection Alila
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Mitsis Selection Alila, Hotel Management
Dear Karin,Thank you for your commendation of Mitsis Selection and for your 5 star review. We trust you had a wonderful stay and look forward to hosting you again once more.Best regards,Mitsis Selection Alila
