Ratings based on 354 Verified Reviews

4.1 out of 5
76% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Jun 2024
Enjoyable time
5 out of 5
by A verified traveler from Fayetteville

This traveler left a rating score only Posted 29 May 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 May 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Apr 2024
1 out of 5
by A verified traveler

Posted 21 Mar 2024
Going in was a beautiful building, front desk seemed friendly, and the restaurant attached to the hotel looked Lovely. Up until I checked in. I get my room key go in my room, TV doesn’t work, door doesn’t lock, they can’t change me to a new room. The staff mentioned they can send someone to fix the lock, no once came. Hours pass and I get hungry. I decided to do the smart thing and stay in the hotel bc keep in mind you’re in REYNOSA. I go into the restaurant in the hotel, Agave. Im told to seat myself so I do. I can’t feel eyes staring quite a bit. I ignore it unless it’s the waiter. He ask basic questions, what to drink. I get a NORMAL lemonade. I after taking a few sips I get a bitter tart aftertaste like some cleaning products. I believed it was probably dish soap or lousy dishwasher detergent. I get my food. I get tacos and they’re plain as can be with no seasonings in it at all. I can’t finish it only ate two bc I was starving. I drank HALF of my lemonade and still noticed a particular gentleman starting. I ignored him up until he came up to my table and looked at my dish then straight up stared at me. Only thing I did was a polite yet confused smile. He walks off. I start to feel uncomfortable so I pay and walk back to my room.I start to feel like I’m on an elevator as I’m walking and everything starts to spin. My legs are wanting fold. I get to my room and I’m nearly loosing consciousness until I make myself throw everything I consumed up.I stayed up until I left at7am
5 out of 5
by A verified traveler

Posted 21 Mar 2024
Good
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Mar 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jan 2024
5 out of 5
by A verified traveler

Great stay

Posted 18 Nov 2023 on Hotels
Enjoy staying at this hotel, great experience every time
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Nov 2023
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