Ratings based on 783 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Good
by A verified traveler
Posted 20 Apr 2024
Cheap and updated. Comfortable clean stay. No regrets!
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 18 Apr 2024
It was a good place to stay for my daughter's college graduation.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 17 Apr 2024
I thought the property was great. Very convenient for what we needed at the time. The staff was really nice.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 17 Apr 2024
Pros: The breakfast was good.
Cons: Very small bathroom. Could barely fit on toilet and close the door.
This hotel has stairs only. No elevators. You have to haul your stuff up to the second floor.
They don't automatically clean your room and restock toilet paper everyday like most hotels do. I caught an employee walking down the hallway and asked for some kleenex and toilet paper.
SureStay over charged me for my stay. I stayed two days and got charged for three days. I called to clear it up and was told they would take care of it, only to find the same overcharge on my bank statement.
I would not recommend this hotel.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 14 Apr 2024
A little better than I expected.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 13 Apr 2024
four pillows all puffy
why not two soft and unpuffy instead of four identical
room 204 sink does not drain well
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 12 Apr 2024
We enjoyed our stay. The only thing we wish we had was an elevator because of luggage on the 2 nd floor but it’s not a deal breaker for us.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 8 Apr 2024
Wood floors in room. Nice updated hotel. Good breakfast. Quiet. Night light offered in room-good for kids. Fridge and microwave came in handy. Free upgraded room was nice. There is no elevator in the two story hotel.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler from Calgary
Posted 21 Mar 2024
Stayed for a night on our way to final destination.
Nice clean hotel and the staff/reception was super friendly.
I recommend it.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,53066 PropertyGMSureStay Plus by Best Western Rexburg
