Ratings based on 708 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
No hair conditioner available. No body lotion either.
by A verified traveler
Posted 28 May 2024
This place was great! Plenty of rest here! Customer service is great and the rooms are very quiet and peaceful.
by A verified traveler
Posted 27 May 2024
Staff was great! The ladies in the front desk was super nice and very accommodating. The only complaint i have was whenever somebody was smoking, we could smell it coming from the exhaust fan in the bathroom.
But all in all, its perfect when you have a dog. Highly recommended if you have dog.
Comment from Hotel Management
29 May 2024 by Hotel Management , Hotel Management
Dear Ceasar, Thank you for your kind words about our staff. We are delighted that you found them accommodating and that our hotel was perfect for your dog. However, we apologize for the issue with the smoke odor from the bathroom exhaust fan and appreciate you bringing it to our attention. We will address this with the appropriate team to ensure improvement. We appreciate your recommendation and hope to welcome you and your furry friend back soon.Sincerely,Hotel Management
by A verified traveler
Posted 23 May 2024
by A verified traveler from Avon
Posted 18 May 2024
by A verified traveler
Posted 7 May 2024
The room smelled like cigarette smoke for the 5 days we were there. Otherwise, it was enough for what we needed.
Comment from Hotel Management
8 May 2024 by Hotel Management , Hotel Management
Dear Jenna, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience caused by the odor in your room during your stay. Ensuring a comfortable environment for all our guests is a top priority, and we regret falling short in this instance. Your feedback is valuable to us, and we are taking steps to address the issue to prevent recurrence. We appreciate your understanding and are pleased to hear that otherwise, the accommodations met your needs. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
Nice little stay
by A verified traveler
Posted 22 Apr 2024
Esta muy tranquila la área muy amables
Comment from Hotel Management
22 Apr 2024 by Hotel Management , Hotel Management
Dear Mario, Thank you for choosing us and sharing your experience at Extended Stay America. We strive to provide a peaceful environment and friendly service to our guests. We are glad you enjoyed your stay at our hotel. Your kind words are appreciated, and we hope to welcome you again in the future. Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
The property was dirty with trash piled up on the garbage cans outside one of the exits, rooms were very outdated and old and it was difficult to see out the windows because they were very dirty...and would not open.
Comment from Hotel Management
18 Apr 2024 by Hotel Management , Hotel Management
Dear Donald, We sincerely apologize for the subpar experience you encountered during your stay. Maintaining a clean and welcoming environment is essential to us, and we regret that we fell short of your expectations. Your feedback about the cleanliness of the property, outdated rooms, and the condition of the windows is deeply concerning, and we assure you that these issues do not reflect our standards. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. We appreciate your honesty, as it helps us identify areas for enhancement. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 6 Apr 2024
I stayed here with my dog. I am a solo traveler, and I felt safe. My only complaints are the breakfast is grab and go which was coffee prepackaged muffins and prepackaged oatmeal or multigrain bars. No hot meal for breakfast. these rooms are non smoking however, above the shower in my room there is a bunch of yellow bubbles or something on the ceiling like someone had been smoking in there? Also, there is tons of garbage in the little stream right next to the hotel.
