Ratings based on 6,187 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
No complaints, as advertised
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 3 May 2024
Beautiful area and great views.
Comment from Hotel Management
3 May 2024 by GSR, Hotel Management
Your positive comments are greatly appreciated! We hope to see you again soon
by A verified traveler
Posted 2 May 2024
The shower are not clean. Dust and hair on the floor.
Comment from Hotel Management
3 May 2024 by GSR, Hotel Management
Appreciate your review. We'll use it to make necessary adjustments.
by A verified traveler
Posted 2 May 2024
GSR was a very nice resort, clean, friendly staff, rooms are larger than regular hotel rooms which was nice.. Im just not a smoker and as soon as you get off the elevators, you get the smell of cigarettes..
Comment from Hotel Management
3 May 2024 by GSR, Hotel Management
We're thrilled you had a wonderful stay! Thanks for the 5-star rating.
by A verified traveler
Posted 1 May 2024
Very nice and clean rooms. Bed has a good mattress. For such a high end restaurant, the service can be expedited. Depending on time of day, the check in line is unreasonably long (for the price rates). And there's no room service. Otherwise, very nice facilities. Food is average, nothing special.
Comment from Hotel Management
1 May 2024 by GSR, Hotel Management
Thanks for sharing your experience. We'll use your feedback to enhance our offerings.
by A verified traveler
Posted 1 May 2024
Was a relaxing stay
Comment from Hotel Management
1 May 2024 by GSR, Hotel Management
Wow, thank you for the perfect rating! We can't wait to host you again.
by A verified traveler
Posted 1 May 2024
Great hotel. Very clean. A lot of dining choices. Breakfast available. Very convenient.
Comment from Hotel Management
1 May 2024 by GSR, Hotel Management
We're thrilled you had a wonderful stay! Thanks for the 5-star rating.
by A verified traveler
Posted 1 May 2024
Great place to stay. Good scenery!
Comment from Hotel Management
1 May 2024 by GSR, Hotel Management
We're thrilled to hear you had a 5-star experience! See you again soon.
by A verified traveler from Portola Valley
Posted 1 May 2024
No valet parking. No bellhops. Check-in area is passed casino floor with smoking. No room service. Rooms are cold and uninviting. The room felt like an airport restroom.
Comment from Hotel Management
1 May 2024 by GSR, Hotel Management
Sorry to hear your expectations weren't met. We'll use your feedback to improve.
