Ratings based on 699 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Avon
Posted 18 May 2024
by A verified traveler
Posted 7 May 2024
The room smelled like cigarette smoke for the 5 days we were there. Otherwise, it was enough for what we needed.
Comment from Hotel Management
8 May 2024 by Hotel Management , Hotel Management
Dear Jenna, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience caused by the odor in your room during your stay. Ensuring a comfortable environment for all our guests is a top priority, and we regret falling short in this instance. Your feedback is valuable to us, and we are taking steps to address the issue to prevent recurrence. We appreciate your understanding and are pleased to hear that otherwise, the accommodations met your needs. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
Nice little stay
by A verified traveler
Posted 22 Apr 2024
Esta muy tranquila la área muy amables
Comment from Hotel Management
22 Apr 2024 by Hotel Management , Hotel Management
Dear Mario, Thank you for choosing us and sharing your experience at Extended Stay America. We strive to provide a peaceful environment and friendly service to our guests. We are glad you enjoyed your stay at our hotel. Your kind words are appreciated, and we hope to welcome you again in the future. Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
The property was dirty with trash piled up on the garbage cans outside one of the exits, rooms were very outdated and old and it was difficult to see out the windows because they were very dirty...and would not open.
Comment from Hotel Management
18 Apr 2024 by Hotel Management , Hotel Management
Dear Donald, We sincerely apologize for the subpar experience you encountered during your stay. Maintaining a clean and welcoming environment is essential to us, and we regret that we fell short of your expectations. Your feedback about the cleanliness of the property, outdated rooms, and the condition of the windows is deeply concerning, and we assure you that these issues do not reflect our standards. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. We appreciate your honesty, as it helps us identify areas for enhancement. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 6 Apr 2024
I stayed here with my dog. I am a solo traveler, and I felt safe. My only complaints are the breakfast is grab and go which was coffee prepackaged muffins and prepackaged oatmeal or multigrain bars. No hot meal for breakfast. these rooms are non smoking however, above the shower in my room there is a bunch of yellow bubbles or something on the ceiling like someone had been smoking in there? Also, there is tons of garbage in the little stream right next to the hotel.
by A verified traveler from Canby
Posted 31 Mar 2024
by A verified traveler from Canby
Posted 23 Mar 2024
Staff friendly. coffee good
Comment from Hotel Management
25 Mar 2024 by Hotel Management , Hotel Management
Dear Marita, Thank you for your feedback. We greatly appreciate your positive feedback regarding our staff and coffee quality. At our hotel, we prioritize providing exceptional service and ensuring our guests enjoy a delightful experience. Your recognition of our friendly staff and delicious coffee motivates us to continue delivering excellence. We're committed to maintaining these standards and look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America, and we eagerly await the opportunity to serve you again.Sincerely,Hotel Management
by A verified traveler
Posted 17 Mar 2024
Very clean
by A verified traveler
Posted 10 Mar 2024
Also I like to give a special thank you for Christine and Rudy for making my stay awesome. I give them five stars all the way and their boss needs to buy them lunch..
Comment from Hotel Management
11 Mar 2024 by Hotel Management, Hotel Management
Dear brent, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate to have such exceptional team members like Christine and Rudy, who are the perfect examples of the passionate and dedicated spirit of service we value, and we are delighted that their caring hospitality was the highlight of your stay. Reviews like yours make all of our efforts worthwhile, and we can't wait to welcome you back for another pleasurable experience.Sincerely,Hotel Management
