Ratings based on 984 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Our room was great space wise. We paid extra for a mountain view but the windows were filthy. Couldnt really enjoy any view at all. Disappointing. Bathroom didnt have any mirrors for those of us without perfect vision. No way to put on make up or fix hair.
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 13 Jun 2024
Inconvenienced by having to park way far from our rooms. I made & paid for my rooms via Expedia.com… but they still took a “deposit” that you don’t learn about until you check-in, they say it’s refundable, but I’ve not seen mine go back on my card… terrible way to treat h Guests!!
Comment from Hotel Management
16 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 13 Jun 2024
They don’t tell you they are going to charge you $150 in “deposit” fees, even after paying for the room!!! Plus, having to park a mile away from the room was inconvenient.
Comment from Hotel Management
16 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
The additional 150 covered the pet deposit for your stay. We have already released the deposit, and depending on your banking institution, you should receive it in a few days.
by A verified traveler
Posted 12 Jun 2024
Nice place
Comment from Hotel Management
16 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 8 Jun 2024
everything
Comment from Hotel Management
8 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 4 Jun 2024
Nice place to stay.
Comment from Hotel Management
5 Jun 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 30 May 2024
Nice visit.
Comment from Hotel Management
31 May 2024 by Haley, Hotel Assistant Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
