Ratings based on 120 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Beautiful hotel
Comment from Hotel Management
24 May 2024 by Reception, Hotel Management
Dear guestThanks for the wonderful reviewbest regard
by A verified traveler from Oshawa
Posted 26 Oct 2023
I booked this hotel because it has a pool. However, they fail to mention that it is not heated. We stayed there two nights, a week apart. On both occasions, I attempted to swim, but it was too cold. No one else was in the pool. The 2nd time we were there, it was a beautiful hot day of 32 degrees. The pool had not been cleaned since we were there the week before. Why keep it open if your guests can't enjoy it? Why not advertise that it is not heated, so we can make an informed choice whether to book it or find another hotel. Very disappointed.
Comment from Hotel Management
27 Oct 2023 by Reception, Hotel Management
Dear Guest,we are very sorry for your review and for your disappointment: on expedia it is specified that it is a seasonal outdoor pool. During the opening period, the swimming pool is cleaned twice a day, in fact all our guests appreciate our attention to the cleanliness of the structure.In any case we will make the information on the site even clearer.Best regards,The Reception
by A verified traveler
Posted 26 Sep 2023
Comment from Hotel Management
21 Oct 2023 by Francesco, Hotel Management
Gentile ospiteLa ringraziamo della recensione e della ottima valutazione.cordiali saluti
by A verified traveler
Posted 19 Sep 2023
We found the site difficult to locate and we were disappointed with the limited dinning options in the immediate area.
Comment from Hotel Management
20 Sep 2023 by Reception, Hotel Management
Dear Guest, thank you for the review, we are sorry if you had this difficulty.best regards
by A verified traveler
Posted 9 Aug 2023
We had a great stay thanks to the amazing staff
Comment from Hotel Management
10 Aug 2023 by Reception, Hotel Management
Dear Guest,thank you so much for your review.We are pleased you enjoyed your stay at Hotel Europa and you appreciated our welcoming staff.Come back to visit us again!Best Regards,The Reception
by A verified traveler
Posted 28 Jul 2023
Note the property does not have laundry facilities or service of any kind. This is misstated in the description on Expedia.
Comment from Hotel Management
31 Jul 2023 by Reception, Hotel Management
Dear guest, we rely on an external laundry right in front of the hotel
by A verified traveler
Posted 18 Jul 2023 on Hotels
Great stay. Hotel was clean. Restaurant was very good.
Comment from Hotel Management
18 Jul 2023 by Reception, Hotel Management
Dear Guest, thank you so much for your positive review. Come back to visit us again! Best Regards, The Reception
by A verified traveler
Posted 3 Jul 2023
I had a great stay at the hotel Europa. The staff was extremely helpful and pleasant. The shopping center next door was convenient, and there is a farmacia, as well as a market very close for anything you need. The room was comfortable, clean, and safe, and breakfast very good. The pool was wonderful.
Comment from Hotel Management
3 Jul 2023 by Reception, Hotel Management
THANK YOU FOR THE LOVELY REVIEW AND WE HOPE YOU WILL VISIT US AGAIN
by A verified traveler
Posted 1 May 2023
It was a great place to stay. Only thing there was no air conditioning or we could not use the pool.
Comment from Hotel Management
2 May 2023 by Reception, Hotel Management
Dear Guest,thank you for choosing us and for your review.We are very pleased you appreciated our hotel!We are so sorry for air conditioning but according to our green policy it will be activated from the end of May. Our outdoor seasonal swimming pool will be open from June to October.Come back to visit us again in the summertime!Best regards,The Reception
by A verified traveler from Inver Grove Heights
Posted 15 Oct 2022
Had do not disturb sign on door. House cleaning come in anyway☹️
Comment from Hotel Management
15 Oct 2022 by Reception, Hotel Management
Dear Guest,thank you for choosing our hotel.We are very sorry about what happened, we will report you note to the housekeeping department.Best Regards,The Reception
