Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Good option for a car trip to Italy or to visit the champagne region but just a 3 star hotel…
by A verified traveler
Posted 17 Mar 2024
1 night stay. Newly renovated room was spacious and excellent with all we required
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Terrible hotel
Posted 17 Feb 2024 on HotelsThis is the worst hotel experience I ever had. The location is not near town. the room is so dirty and the capat is sticky. the bed so hard to sleep that I can even sleep. I suggest you dont stay in this hotel at all and it gave me a terrible impressions about Novertal.
Comment from Hotel Management
19 Feb 2024 by Novotel Suite Reims, Hotel Management
Dear Kwan Wai Lee,We are genuinely sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Your feedback is important to us, and we take it very seriously.We deeply regret that the location did not meet your expectations and that the cleanliness of the room, especially the sticky carpet, fell below our standards. Additionally, we apologize for the discomfort you experienced with the bed, which is certainly not the level of comfort we aim to provide.Please be assured that we will investigate the issues you've raised and take appropriate measures to address them. We value your feedback as it helps us identify areas for improvement.We understand the impact this has had on your impression of Novotel, and we hope you might reconsider staying with us in the future to allow us the opportunity to provide you with a more positive experience.Once again, we apologize for any inconvenience caused.Kind regards,The Team at Novotel Suite Reims Centre
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
Posted 22 Dec 2023 on Hotels
by A verified traveler
Posted 23 Oct 2023 on Hotels
Great staff, comfortable hotel, very clean, quiet room.
by A verified traveler
Posted 6 Oct 2023
The room was clean. Bed was comfortable. I liked it that there was a walkin shower. Great place to stay.
by A verified traveler
Posted 1 Oct 2023
Nice rooms, great breakfast
by A verified traveler
Posted 8 Sep 2023
The staff was excellent competent and welcoming.
