Ratings based on 893 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2024
Hotel is a bit old and tired in places but is due to undergo modernisation.
Ideal location and parking was a godsend even at 13 euro a night.
Real shame that the spa was such an expensive extra charge - 29 euro for a swim and sauna for an hour was too much.
Comment from Hotel Management
9 Mar 2024 by récep, Hotel Management
Dear Miss, Mister …………,Thank you for taking the time to leave a review about your experience at our establishment.We do our best to satisfy our customers and are delighted to see that the memory of your stay ends on positive notes towards us.Regarding the negative point on the modernity of the hotel, we will be implementing renovations soon.We will be honored to welcome you again during your next visit with us.See you soonSincerelyThe direction
by A verified traveler
Christine Mark
Posted 31 Jan 2024 on HotelsThis hotel is fabulous, quaint but lovely French room, ideal location it’s perfect we loved it!
Comment from Hotel Management
11 Feb 2024 by récep, Hotel Management
Dear Miss,Thank you to send a return about your experience at our establishment.We do all our possible to satisfy our customers and are delighted to see that the memory of your stay ends on a positive note for us.We will be honored to welcome you again on your next visit.See you soonRegardsThe direction
by A verified traveler
Posted 26 Oct 2023
The staff were lovely, the location fantastic, unfortunately our room did not live up to expectations. The net curtains at the window had a huge hanging rip in them, behind both the bedroom and bathroom door there were hairs and fluff like the cleaners never bothered there and the room just needed some overall care and attention. That said, because of the location, I’d give it another chance if I went back to Reims
Comment from Hotel Management
27 Oct 2023 by réception, Hotel Management
Dear Madam,Thank you for taking the time to leave a review about your experience at our establishment.We do our best to satisfy our customers and are sorry to see that your stay did not live up to your expectations. We will improve the negative points you told us about in your comment so that your next experience with us is better.SincerelyThe direction.
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by réception, Hotel Management
Cher(e) Madame, Monsieur …………,Merci d’avoir pris le temps de laisser un avis concernant votre expérience au sein de notre établissement.Nous faisons le maximum pour satisfaire notre clientèle et sommes ravies de constater que le souvenir de votre séjour s’achève sur des notes positives à notre égard.Nous serons honorées de vous accueillir à nouveau lors d’une prochaine visite parmi nous.A très bientôtCordialementLa Direction
by A verified traveler
Overnight stay
Posted 12 Oct 2023 on HotelsPerfect for overnight stay in the centre of Reims close to restaurants and just a few kilometres off the A26,about 5 minutes. On site gated parking.
Comment from Hotel Management
12 Oct 2023 by reception, Hotel Management
Dear Mister,Thank you to send a return about your experience at our establishment.We do all our possible to satisfy our customers and are delighted to see that the memory of your stay ends on a positive note for us.We will be honored to welcome you again on your next visit.See you soonRegardsThe direction
by A verified traveler
Good location, friendly staff
Posted 29 Sep 2023 on HotelsSpacious room with good aircon. We were on 3rd floor and lift was small but efficient.
Reception staff friendly. Secured parking at €13pn, and they let us leave car there for a couple of hours after (noon) checkout.
Close to city centre attractions and restaurants
Comment from Hotel Management
29 Sep 2023 by reception, Hotel Management
Dear Miss,Thank you to send a return about your experience at our establishment.We do all our possible to satisfy our customers and are delighted to see that the memory of your stay ends on a positive note for us.We will be honored to welcome you again on your next visit.See you soonRegards
by A verified traveler
Posted 26 Sep 2023
We booked a superior room. There was no safe or minibar in the room. There was a large stain on the carpet, paint was peeling off the walls and woodwork, the sink was cracked, most of the furniture was wood grain but the wardrobe was an old white cupboard. The toilet was separate from the bathroom but was very small. Nothing like the picture on the website
Comment from Hotel Management
29 Sep 2023 by reception, Hotel Management
Dear Madam,Thank you for taking the time to leave a review about your experience at our establishment.Our teams strive to do their best to ensure customer satisfaction and we are sorry to note that your stay did not live up to your expectations, with regard to the lack of a mini bar. we don't have them as we are not a 4 star, and as for all the negative points for the room we will do everything to improve them in order to earn your trust again during your next visit to us.Have no doubt that we will do everything possible to ensure that your future stay goes wonderfully.See you soon.Cordially, The reception
by A verified traveler
Posted 17 Sep 2023
Interesting hotel layout, but very comfortable and good value. Pity they couldn't accommodate a parking space for us, but public parking nearby was adequate.
Comment from Hotel Management
18 Sep 2023 by Réception, Hotel Management
Bonjour,Nous vous remercions pour votre retour et sommes ravis que vous ayez passé un agréable séjour,Cordialement,Nina.
by A verified traveler
Posted 16 Sep 2023
Comment from Hotel Management
24 Sep 2023 by Réception, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire un retour sur votre séjour. Votre avis est très précieux dans nos démarche d'amélioration. Nous sommes sincèrement navrés d'apprendre que votre séjour n'est pas été à la hauteur de vos attentes. Au plaisir de vous recevoir prochainement, Cordialement, Le Service Réception.
by A verified traveler
Posted 5 Sep 2023
Excellent location, clean with friendly staff. Bed was a bit harder than I would have liked and the breakfast was more basic than similar priced options at other hotels I've stayed at in the past.
Comment from Hotel Management
18 Sep 2023 by Réception, Hotel Management
Bonjour,Nous vous remercions d'avoir pris le temps de nous écrire. Nous sommes ravis que l'emplacement de notre hôtel ainsi que la qualité de nos employé vous êtes plus. Nous sommes sincèrement navrés d'apprendre que votre chambre n'a pas été à la hauteur de vos attentes.Cordialement,Le Service Réception.
