Ratings based on 446 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 27 May 2024
Great service
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
24 May 2024 by The Reception Desk, Hotel Management
We thank you for pleasant note which testifies to a nice stay in Champagne ! We look forward to welcoming you back.
by A verified traveler
Posted 13 May 2024
Really enjoyed our stay here. Great facilities, clean, excellent staff. Would stay again.
Comment from Hotel Management
24 May 2024 by The Reception Desk, Hotel Management
Thank you very much for your kind comment. We are delighted by your compliments on the friendliness of the staff and the overall quality of the hotel. It was a pleasure to welcome you and we would be delighted to welcome you back to the Continental !
by A verified traveler
Posted 4 May 2024
The beds were very good!
Comment from Hotel Management
9 May 2024 by The Reception Desk, Hotel Management
Thank you for your pleasant note and kind comment towards the quality of the beds. We look forward to welcoming you back.
by A verified traveler
Posted 29 Apr 2024
Ideally situated in the middle of Reims which allowed easy access to the City Centre. The Cathedral is a must visit. There is secure underground car parking adjacent to the entrance to the door. The staff are helpful and friendly and the room was superb. We dined in the restaurant and the food was gorgeous.
Comment from Hotel Management
3 May 2024 by The Reception Desk, Hotel Management
A sincere thank you for this comment which testifies to a pleasant stay at the Continental. We are delighted to read your kind words about the hotel's ideal location, its easy parking, the friendliness of our staff and the quality of our restaurant. We look forward to welcoming you a second time.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
24 May 2024 by The Reception Desk, Hotel Management
What a pleasure to discover such a beautiful note ! Many thanks and we look forward to welcoming you a second time at Le Continental.
by A verified traveler
Posted 26 Apr 2024
The property is on an enviromental mission. Something not made clear when booking. Towels and robes must have been washed in diluted tree bark. Not just cardboard in texture but in the case of the towels threadbare and almost see through. No chemicals used down the drains. An assumption, but as a result they smelt when you entered the room. The shower temperature control is fixed and adjusting the heating was nearly impossible. All in an effort to appear eco friendly. Another assumption. On a positive note. The broken toilet seat discovered when first entering the room was soon fixed and all motions were completed in complete safety. The staff were great and the lifts worked perfectly.
Comment from Hotel Management
3 May 2024 by The Reception Desk, Hotel Management
Thank you for taking the time to give us your feedback. We are indeed committed to our environmental policy through a number of actions including the elimination of plastic in rooms, the reusable water bottle system and the reduction of our energy consumption. As far as the temperature setting in the room is concerned, it can be adjusted to suit you. Our teams would have been delighted to explain how this works if you had informed us. However, we are delighted with your compliments about the hotel and would be happy to welcome you a second time.
by A verified traveler
Posted 25 Apr 2024
Location Location Location perfect ... hotel needs a remodel for sure ... so close to Champagne and Reims Notre Dame is absolutely amazing! ... hotel food FABULOUS as is the staff ... rooms ok and very few amenities ... could be fabulous if they made a few upgrades
Comment from Hotel Management
3 May 2024 by The Reception Desk, Hotel Management
We would like to thank you for your pleasant comment, as well as for your compliments about the location of the hotel, the quality of our food in the restaurant and the friendliness of our staff. However, we have taken good note of your comment about the in-room facilities as part of our ongoing quality improvement policy. We look forward to welcoming you again on your next trip to the region.
by A verified traveler
Posted 24 Apr 2024
Amazing property in Reims with wonderful staff. Great food and close to train station and all of the cafes and shops. We will be back.
Comment from Hotel Management
27 Apr 2024 by Front Desk, Hotel Management
We thank you for such a nice feedback. We are happy to read your kind words about the friendliness of the staff, the location and our restaurant. We look forward to welcoming you back in our House.
by A verified traveler
Posted 12 Apr 2024
Great location in the heart of many restaurants and bars. The staff was very helpful.
Comment from Hotel Management
15 Apr 2024 by The Reception Desk, Hotel Management
Thank you very much for such a kind comment. We are happy to read that the hotel's location and the friendliness of the staff pleased you. We look forward to welcoming you back the next time you visit Reims.
