Ratings based on 127 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
We arrived late and the automatic check in machine had lost internet connection, but the remote access (voice link) person spoke good english and sorted out our room check in efficiently. Room simple, but clean and comfortable for an overnight stay. Would stay again.
Comment from Hotel Management
7 Apr 2024 by La réception, Hotel Management
Hi Neil,Thank you for taking the time to leave a review of your recent stay. We are really pleased to read that you enjoyed your stay in our hotel and also the room and service. Your compliments will be passed on to all the staff who will appreciate it!However, we would like to apologise for the problem you experienced with our self-check-in machine. We hope to have the pleasure of seeing you again soon at the B&B Reims Croix Blandin.
by A verified traveler
Posted 19 Feb 2024 on Hotels
Ideal hotel for an overnight stop over. Have stayed here 3 years running on the way back from skiing
Comment from Hotel Management
21 Feb 2024 by kk, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
I'd Stay Again...
Posted 12 Sep 2023 on HotelsSmart, clean, well maintained, quiet, premises with good parking, friendly staff and located where it's easy to find. It also offers an easy access route to the city centre. [Ensure you have your CritAir sticker for your car as there is a low emission zone covering the city centre].
Comment from Hotel Management
12 Sep 2023 by reception, Hotel Management
Bonjour ,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Reims Croix Blandin. La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres. Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !
by A verified traveler
Posted 2 Sep 2023
No
Comment from Hotel Management
4 Sep 2023 by reception, Hotel Management
Bonjour Richard,Merci d'avoir partagé votre expérience.Toute l'équipe est très heureuse que vous ayez passé un agréable séjour au B&B HOTEL Reims Croix Blandin.Ce fut un réel plaisir de vous recevoir.Nous espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour.
by A verified traveler
Posted 27 Aug 2023
Excellent vfm safe and perfectly located
Comment from Hotel Management
29 Aug 2023 by reception, Hotel Management
Hello Lan,Thank you for your rating and your comments.Looking forward to welcoming you again.Sincerely,
by A verified traveler
Clean functional stopover however….
Posted 28 Jul 2023 on HotelsBooked two rooms as an overnight stop over on return from Alps. Rooms clean, location good, eateries in walking distance. However reception staff took card when checked in and charged me again for rooms already booked and paid for through Hotels.com. Luckily I noticed on my credit card app and challenged it. After 1/2 hr discussion was given a refund…. However when returned to my room I discovered they had charged me again for both rooms. I again had to return to reception and challenge this again for a refund. After a further long discussion I was again refunded. Not really the restful night I had hoped for. Breakfast area was again clean and well presented however hot breakfast consisted of what looked like grey microwaved bacon and sausage with scrambled eggs. Coffee machine then broke too. Pastries were free and cereals available with cold milk so not all bad. Would I stay again - probably not as I do not have confidence that staff know how to process bookings from web providers.
Comment from Hotel Management
29 Jul 2023 by HA, Hotel Management
Hello Paul,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. We do not intend to charge you twice for rooms you have already reserved and paid for. We appreciate your patience in resolving this issue with our front desk staff. We will address this issue with our team so that it does not happen again in the future. We're glad to hear you found the rooms clean and the location convenient. We understand that the breakfast experience did not meet your expectations and we will take your comments into consideration to improve our offerings. We hope that you will keep your confidence in our brand and have the pleasure of welcoming you for another stay at the B&B HOTEL Reims Croix Blandin.Best regards
by A verified traveler
Posted 5 Jul 2023
Clean and comfortable property. Ideal stopover en route back to the UK.
Dog friendly too.
Comment from Hotel Management
5 Jul 2023 by TB, Hotel Management
Good morning, John,We are delighted that you enjoyed your stay at the B&B Hotel Reims Croix Blandin.The satisfaction of our customers is our main concern and it is always a real pleasure to read remarks like yours.We look forward to welcoming you during a future stay.Cordially
by A verified traveler
Posted 30 May 2023
I booked online for one night and when i was there they asked me to use my debit card which i didn't have , then i told them to pay cash but they refused and didn't let me enter the hotel and was nobody to help us . I was not happy about it.Expedia tried to call them but they were unavailable all the time. I and my daughter had to sleep in car overnight on roadside .It was not good Experience. I will not use B&B hotel ever again .
Comment from Hotel Management
31 May 2023 by reception, Hotel Management
Dear guest,Thank you for taking the time to share your comments. While I want you to have a better experience, it's feedback like this that we learn and use to improve. We work hard to deliver an exceptional customer experience, and it's obvious in this case that we haven't succeeded. If you give us a chance to regain your trust, I can assure you that we will do our best to provide you with the great hotel experience that so many of our customers have enjoyed so much. Sorry but Expedia should have alerted you to the Business hours.Sincerely,
by A verified traveler
Posted 28 Mar 2023 on Hotels
Comment from Hotel Management
8 Apr 2023 by reception, Hotel Management
Bonsoir,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B REIMS CROIX BLANDIN lors d'un prochain séjour.
by A verified traveler from USAF Academy
Posted 23 Mar 2023
Overall, property was ok. Booked the hotel through Expedia and receptionist was not aware that I’ve paid for the stay and was charged again at check in. Make sure to bring proof of payment of done via Expedia. Still waiting on reimbursement. Almost a week later.
Comment from Hotel Management
16 May 2024 by Kamila, Hotel Management
Good morning,It was a real pleasure to receive you.Thank you for taking the time to share with us your feelings following your stay in our establishment.All your comments and suggestions are welcome to help us adapt our services to your needs.Looking forward to welcoming you again.
