Ratings based on 113 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 29 May 2024
check in was suppose to be at 3 and would have an envelope with our name and the key at the front desk but when we entered the hotel at 3, nothing was on the front desk . we waited close to 15 mins before another couple came in looking for their check in stuff. ONCE we got our keys we walked into our very out dated room (which is apart of the history of the place) it had a nice view in the back of the mountains which was breathtaking ! check out was easy
Comment from Hotel Management
31 May 2024 by Marianna, Hotel Management
Check in time is 14:00All room keys are ready at 14:00 at reception (unless reservation made for the same date after 14:00).There is a telephone at reception for guests use to contact manager at any time. It is simple and works for most of the guests.If you cannot see any of that, it is not the problem for hotel to solve.
5 out of 5
by A verified traveler from NORTH BELLMORE

Posted 25 May 2024
Located in such a breathtaking place, good breakfast and great amenities.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Feb 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jan 2024
5 out of 5
by A verified traveler

Posted 19 Oct 2023
I would highly recommend this hotel. The views of the snow topped mountains are amazing. Staff was great and the breakfast was perfect. We would stay here again on a future visit.
3 out of 5
by A verified traveler

Breakfast was ok

Posted 12 Oct 2023 on Hotels
There was no one to talk live. Have to call them for little things like iron. No iron, no tissues box, old carpet with smell. Night time chef was friendly but other young girl was who was managing everything was rude. I don’t recommend it if you want to use local transportation. You must have rent a car or personal vehicle to get there.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Oct 2023
4 out of 5
by A verified traveler

Posted 6 Oct 2023
Our room was very warm and our bed did not have any sheets.
4 out of 5
by A verified traveler

Posted 25 Sep 2023
Public transportation is very bad to go to the hotel. I had to take 3 trains and a bus to go there from Interlaken.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Aug 2023 on Hotels
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