Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Terrible management at this hotel, will not stay here again.
Comment from Hotel Management
2 May 2024 by Ashwani Bhardwaj, Guest Services Manager, Hotel Management
Dear Benjamin,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn REGINA.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please advise a suitable time to call you and discuss how we can make it up to you and seek another chance to change your feedback in our favor.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Ashwani Bhardwaj.
by A verified traveler
Posted 23 Apr 2024
Room was comfortable but Room service was only every three days which was bad because of the garbage also no towels. They told us they’re short staffed. Swimming pool was nice.
Comment from Hotel Management
24 Apr 2024 by Holiday Inn & Suites Regina Team, Hotel Management
Dear Manvel, thank you for bringing this to our attention. We apologise for the inconvenience you experienced while staying with us. Your feedback is important to us and our housekeeping team has been informed and immediate steps has been taken to ensure thorough cleaning procedures are followed. Your satisfaction is important to us and we hope to regain your trust on a future visit.
by A verified traveler
Posted 22 Apr 2024
Our stay was Very nice, staff friendly, pool and waterslide lots of fun for familles ! Highly recommend for Accommodations !
Comment from Hotel Management
24 Apr 2024 by Holiday Inn & Suites Regina Team, Hotel Management
Dear Fishy, thank you for your 5-star rating. We're thrilled you enjoyed your stay with us and look forward to see you again soon!
by A verified traveler
Posted 20 Apr 2024
Not enough parking for full house...i like to park on the side my room is so i can keep an eye on my vehicle...
We had to park a long way from hotel.
Needs laundry bags in room.
Comment from Hotel Management
21 Apr 2024 by Ashwani Bhardwaj, Guest Services Manager, Hotel Management
Dear Shelley, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
by A verified traveler
Posted 16 Apr 2024
There was a lot of different businesses of all kinds close by
Comment from Hotel Management
18 Apr 2024 by Ashwani Bhardwaj, Guest Services Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
by A verified traveler
Posted 5 Apr 2024
Excellent!
Comment from Hotel Management
8 Apr 2024 by Ashwani Bhardwaj, Guest Services Manager, Hotel Management
Dear Maureen, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Holiday Inn & Suites Regina Team, Hotel Management
Dear LaVonda, thank you so much for taking the time to leave us a 5-star rating-it's much appreciated. Hope to see you again next time.
by A verified traveler
Posted 3 Apr 2024
The staff is very friendly
Comment from Hotel Management
8 Apr 2024 by Ashwani Bhardwaj, Guest Services Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
21 Apr 2024 by Ashwani Bhardwaj, Guest Services Manager, Hotel Management
Dear Keith, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
by A verified traveler
Posted 30 Mar 2024
A very nice place to stay
Comment from Hotel Management
2 Apr 2024 by Holiday Inn & Suites Regina Team, Hotel Management
Thank you Anita, we’re really grateful and appreciate you taking the time to share your rating with us. Hope to see you again next time.
