Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
I did not like that I had to pay for parking after already paying a $400 deposit for a few days stay did not get deposit back because it paid for room service plus, I paid extra $69 it was not explained to me that I would out my deposit I would have paid a different way. I did not like room service overpriced for little amount of food although the pizza was really good and enough.
Comment from Hotel Management
21 May 2024 by General Manager , Hotel Management
Dear Shanika, Thank you for choosing Grand Bay Hotel San Francisco and sharing your experience. We understand the frustration you encountered due to the billing-related issues. Your feedback and patience are much appreciated. Thank you for bringing this to our attention, and we are grateful for your time and consideration. We also regret your dissatisfaction with the incidental hold and apologize if our front desk did not provide a proper explanation of this. We will share your comments with the appropriate teams, and we are grateful for your patience. Thank you again for your review, and we hope to see you again the next time you are in our area. Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by GENERAL MANAGER, Hotel Management
Dear John, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 14 May 2024
Air-Condition is not getting cold… it was very hot in the room.
Comment from Hotel Management
16 May 2024 by GENERAL MANAGER, Hotel Management
Dear Ilda, Thank you for being our guest and for sharing your review. We regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We are grateful for all of your feedback as we are always looking for ways to improve our guest experience. We would love to have another chance to provide you with the seamless stay you deserve. Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 11 May 2024
The front desk lady was being rude and got my room wrong and downgraded it. She said that the system had an error but i don’t think it was because of that maybe because I had looked too young or looked dumb or something but if she can’t handle customers like a regular person she shoudnt be working there
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Ozzie, Thank you for being our guest and sharing your thoughts. Please accept our apologies for the frustrations you encountered due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the unsatisfactory service you received from one of our associates. We will address this appropriately to ensure this is not repeated. We value your feedback and hope to have another opportunity to demonstrate the excellent hospitality you should have experienced on this visit.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 8 May 2024
good and clean
Comment from Hotel Management
9 May 2024 by General Manager , Hotel Management
Dear Kiara, Thank you for being our guest at Grand Bay Hotel San Francisco and sharing your feedback. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our well-maintained property. It was a pleasure to host you, and we look forward to your return visit. Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Alexander, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 5 May 2024
Classy, well-maintained, surprisingly good value.
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear Marc, Thank you for choosing v and sharing your feedback. We are delighted to learn you liked our well-maintained property and the price of your visit. It was a pleasure to host you, and we look forward to your return visit. Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 3 May 2024
I didn’t like the hidden fees of $30 parking and pet fees and that if you have a pet you were on the no view side.
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Karen, Thank you for taking the time to share your observations. We apologize for the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your patience and hope you will stay with us again on your next visit to the area.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Kathleen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Grand Bay Hotel San Francisco; we hope to see you again soon. Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by General Manager , Hotel Management
Dear Jessie, Thank you for choosing the Grand Bay Hotel San Francisco. We were pleased that we exceeded your expectations during your visit to our area. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Safe and Happy Travels,Benjamin Duverge, General Manager
