Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 30 Apr 2024
It’s nice to have the lake for morning walks. The ambience at the restaurant was be the nice. The staff for both the cafe and the front desk can be improved, a little slow and looked overwhelmed.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Jessie, Thank you for selecting Grand Bay Hotel San Francisco and for your kind rating. We are delighted to read that you loved many aspects of your stay and our in-house restaurant. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are grateful for your feedback and hope to have another opportunity to host you in the future.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 28 Apr 2024
For the money would have expected much better. Front desk rude, hiddden fees, clogged drains, exorbitant parking charge, racist bartender! Won’t stay here again.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Claudia, Thank you for your review. Grand Bay Hotel San Francisco stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. We apologize for the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We hope you will change your mind and give us another opportunity to accommodate you in the future.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 24 Apr 2024
We had a nice quick stay, would stay here again!
Comment from Hotel Management
25 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Christy, We are pleased you chose Grand Bay Hotel San Francisco for your recent visit. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Safe and Happy Travels,Benjamin Duverge,General Manager
by A verified traveler from Santa Barbara
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Claudio, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 8 Apr 2024
Rooms were small but location was convenient.
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Sara, Thank you for taking the time to comment on your stay at Grand Bay Hotel San Francisco. It is excellent to know you were pleased with the majority of your visit and loved our fantastic location. However, we are sorry for the disappointment with the size of your room. We appreciate your feedback, and we hope you will give us another opportunity the next time you are in the area.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 8 Apr 2024
Lengthy checkin process. Additional nightly parking fee though no public parking option exists. Room a/c outdated and slow to respond. Upon check room was 75*, took over 90mins to cool down to 68*. Rundown finishes. 3 star amenities and location at 4 star price
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Meg, Thank you for taking the time to share your thoughts. We are glad you liked some aspects of your stay and our location, but we are sorry for not meeting some of your expectations and for any inconvenience caused due to the concerns you had with the air unit in your room. We appreciate you bringing this to our attention and will address this appropriately. We also regret the disappointment you had with the parking fees. We are grateful for your feedback and hope to have another opportunity to host you in the future.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 7 Apr 2024
The overall stay was great but the room itself wasn’t as clean. When we left for the day and came back the sheets weren’t changed from the night before. I like the hotel it was nice and the in room service was great.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Danielle, Thank you for taking the time to post your review. While we appreciate your kind remarks about our room service. and had a comfortable stay, we are sorry for not meeting some of your expectations and for the cleanliness issues you outlined. We have shared your comments with our housekeeping team to ensure we do not repeat these issues in the future. We are grateful for your business, and we hope to have another chance to restore your faith in us.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler from Redwood city
Posted 5 Apr 2024
Clean
Comment from Hotel Management
6 Apr 2024 by General Manager, Hotel Management
Dear Jose, Thank you for choosing to stay with us at Grand Bay Hotel San Francisco and for your excellent rating. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the area. Have a wonderful day, and travel safely.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler from Mill Creek
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Ingrid, Thank you for choosing Grand Bay Hotel San Francisco. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Safe and Happy Travels,Benjamin Duverge,General Manager
