Ratings based on 546 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
31 May 2024 by Sabin, Hotel Management
Sean, Thank you for this great review. Hope to see you again soon!
by A verified traveler
Posted 13 Apr 2024
Easy to reach from the motorway.
Clean and tidy.
Staff friendly and helpful.
Property well maintained with nice spacious room with great bed and shower.
Comment from Hotel Management
24 Apr 2024 by Sabin, Hotel Management
Graham, Thank you for this fantastic review. Hope to see you again soon!
by A verified traveler
Posted 5 Apr 2024
Well at the outset this hotel promises much, the reality is lacking. Staff were very disengaged and often too busy scrolling on their phones to pay any attention or give any sense of hospitality. The room was clean but tired decor, with bits of rust in the bathroom, limited plugs, and switched that didn't work. The pool was decent for what we needed, though limited times to swim with children was unnecessary. The steam room was not particularly clean, gripped the edges and lifted a line of sludge.
Chose not to eat or have breakfast as the additional cost was close to half the cost of the room for the duration of our stay. Perhaps an ideal business location but not the most rested location with bright lights outside each window.
Comment from Hotel Management
24 Apr 2024 by Sabin, Hotel Management
Peter, Thank you for taking the time to review us after your last stay at The Abbey. Please rest assure I have passed your comments to our Operations Manager.
by A verified traveler
Posted 1 Apr 2024
Lovely rural feeling property, large room, pool facility great overall and for children, could do with a deep clean in some areas. Food was very satisfactory for the price for breakfast, would definitely return.
Comment from Hotel Management
24 Apr 2024 by Sabin, Hotel Management
Faye, Thank you for this great review. Hope to see you again soon!
by A verified traveler
Posted 28 Mar 2024
I stayed at this hotel with my boyfriend for a 2 night weekend spa break. The hotel is beautiful and has everything you could need. The room was cosy and the bed was very big and comfortable. The room in itself was very clean and we had a lovely view of the golf course. Can’t comment on the restaurant/ bar as we drove into Redditch and had food there as all hotel options were quite pricey. We used the gym and the spa facilities which were all excellent. The staff were very friendly and always made the effort to speak to us.
The only negative thing from this stay was the cleanliness of the female changing rooms by the pool. I fully appreciate this is a female changing room, and women’s hair does malt… a lot. However there was clumps of hair all over the floor through the whole room and the floor was quite dirty. I advise you bring flip flops! One day, all the showers had all run out of shower gel and at one point I went into the shower cubicle and there was a used female sanitary product stuck to the shower wall (I understand this is not the hotel’s fault and was the fault of whoever left it there) but did not contribute to a hygienic feel. As well as this, many of the free lockers in the changing room didn’t work/lock which other women were complaining about whilst trying to find an empty one.
I would recommend this hotel as the good outweighs the bad. We did enjoy ourselves however if I were to return I would definitely bring flip flops for the pool area.
Comment from Hotel Management
24 Apr 2024 by Sabin, Hotel Management
Jodie, It sounds like you had a mixed experience at the hotel for your spa break. It's great to hear that you found the hotel beautiful and well-equipped, and that you enjoyed the comfort of your room and the facilities like the gym and spa. Friendly staff always make a difference too!However, it's unfortunate that you encountered cleanliness issues in the female changing rooms and for this we apologise.It's positive to see that despite these issues, you still feel the overall experience was enjoyable and would recommend the hotel.
by A verified traveler
Posted 24 Mar 2024
Hotel and facilities were great just a shame the walls are paper thin and you could hear people chatting and walking past your door.
Comment from Hotel Management
27 Mar 2024 by Sabin, Hotel Management
Jonathan, Thank you for taking the time to review us. Hope to see you again soon!
by A verified traveler
Posted 19 Mar 2024
A good location for a business trip, close to motorway networks and airport.
Comment from Hotel Management
20 Mar 2024 by Sabin, Hotel Management
Derek, Thank you for this brilliant review. Hope to see you again soon!
by A verified traveler
Overnight Stay
Posted 9 Mar 2024 on HotelsGreat location, room comfortable and plenty of parking. Would use again.
Comment from Hotel Management
11 Mar 2024 by Sabin, Hotel Management
Paul, Thank you for this brilliant review. Hope to see you again soon!
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Sabin, Hotel Management
Daniel, Thank you for this fabulous review. Hope to see you again soon!
