Ratings based on 980 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from stillwater
Posted 8 May 2024
Just as expected
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Thank you for your feedback following your recent stay at Comfort Inn. We're glad to hear that your experience met your expectations.We look forward to welcoming you back for another comfortable stay in the future. If there's anything we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Thank you for your 4 out of 4 rating following your recent stay at Comfort Inn. We appreciate your positive feedback and are glad that you had a pleasant experience with us.We look forward to welcoming you back for another great stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
by A verified traveler
Posted 5 May 2024
We stayed in a king room and the room was super clean, very large and a great value for how spacious it was. The breakfast was super tasty and the staff hustled to keep the breakfast area stocked and clean. We will stay again in the future.
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
We're delighted that you found your king room to be spacious, clean, and of great value. Providing comfortable and well-maintained accommodations is important to us, and we're glad that we met your expectations.It's also wonderful to hear that you enjoyed our tasty breakfast and that our staff worked hard to ensure that the breakfast area was stocked and clean. We will pass along your compliments to our team members.We look forward to welcoming you back to Comfort Inn in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 5 May 2024
easy to find from I-5. The property was clean, with an facility issue that needs to be resolved - 3 nails in the floor in front of the sink. Otherwise, a nice place to stop for the night.
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Comfort Inn. We're glad to hear that you found our property easy to find from I-5 and that you appreciated the cleanliness of our facilities.We apologize for the facility issue you encountered with the nails in front of the sink. We take matters like this seriously and will address it immediately to ensure the safety and comfort of our guests.We're pleased that overall, you had a nice stay with us and found our hotel to be a convenient place to stop for the night. Your feedback is valuable to us, and we look forward to welcoming you back for an even better experience in the future.
by A verified traveler
Posted 5 May 2024
The balcony
by A verified traveler
Posted 5 May 2024
staff are friendly , the breakfast is great and convenient, plenty of parking.
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Thank you for your kind words and positive feedback about your recent stay at Comfort Inn. We're delighted to hear that you had a pleasant experience with us.We're glad that you found our staff to be friendly and that you enjoyed our great and convenient breakfast options. Providing excellent service and a delicious breakfast experience is important to us, and we're thrilled that we met your expectations.Additionally, we're pleased that you found our parking facilities to be convenient with plenty of space available.
by A verified traveler
Posted 2 May 2024
Tv didnt work. Wifi didnt work, ac quit middle of the nite, toilet valve leaked, sink valve leaked, graffiti in bathroom. Theres more! But dont stay there!
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
We deeply regret the series of issues you encountered during your stay at Comfort Inn. We're addressing the TV and WiFi problems, the AC malfunction, as well as the plumbing and cleanliness issues immediately. Your feedback is crucial, and we're working diligently to ensure such experiences are not repeated.Warm regards,Alicia Stange
by A verified traveler
Posted 2 May 2024
Very outdated. The bathroom smelled of mildew and the tv worked on and off.
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
We apologize for the inconvenience you experienced during your stay at Comfort Inn. We're addressing the issues with outdated facilities, the mildew smell in the bathroom, and the intermittent TV functionality. Your feedback is appreciated, and we're working to ensure a more comfortable experience for all our guests.Warm regards, Alicia Stange
by A verified traveler
Posted 1 May 2024
The exterior esthetics were absolutely wonderful and fit in with other popular establishments in the area. The Continental Breakfast was superb, prepared excellently and the bacon was thin enough to be eatable for denture wearers.
The rooms were filthy dirty! the carpets were badly soiled and sticky, not vacuumed, particularly trash was left between the beds under the night stand. The sofa was sooo stained and filthy. There was a phone, however, no connection. The tiled areas were not mopped. The bathroom tile was not clean. There was feces at the base of the toilet and appeared to be on the door as well. The bath had been recently repaired, however, you could smell sewer. The bath tub was not cleaned, the stopper was on the rim of the tube. THERE WAS NO HOT WATER!
The manager was rude and did not have the authority to have maid service (empty trash, replace towels, and make beds) without approval of someone higher up telling me there was a sign that stated one must request service, of which I did upon leaving my room early morning, however, the maid forgot.
Staying at that Comfort Inn was the worst hotel/motel experience I have ever had. There was also not ample parking for large vehicles.
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
We apologize for the extremely disappointing experience you had at Comfort Inn. We're addressing the cleanliness, maintenance, and service issues immediately. Your feedback is crucial, and we're committed to ensuring a better experience in the future.Warm regards,Alicia Stange
by A verified traveler
Posted 1 May 2024
The Hotel was pretty clean but could use some modernized upgrades.
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Subject: Thank You for Your FeedbackDear [Guest Name],Thank you for taking the time to share your feedback following your recent stay at Comfort Inn. We greatly appreciate your comments and are glad to hear that you found our hotel to be clean.Your feedback regarding the need for modernized upgrades is valuable to us. We are continuously looking for ways to enhance our facilities and services to meet the evolving needs and preferences of our guests. Your input will be taken into consideration as we plan for future improvements.We want to ensure that every aspect of your stay meets or exceeds your expectations, and we hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable experience in the future.If you have any further comments or suggestions, please feel free to reach out to us. We value your feedback and are committed to making your next stay with us even better.
