Ratings based on 986 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Was clean, staff were great. Bed wasn’t the most comfortable. Breakfast was awful. Didn’t end up eating anything either day. Only dry cereal, coffee and yogurt. No fruit or muffins.
Comment from Hotel Management
15 May 2024 by GM, Hotel Management
Thank You for your response. Your feedback is important to us. We are sorry we did not meet all your expectations. To keep the room charges affordable, we don't provide a full breakfast. We do provide complimentary continental style "grab and go" breakfast items between 6am and 10 am. These items include coffee, cereals, yogurt, muffins, milk and juices. We are happy to hear you were satisfied with the staff and the cleanliness of your room. We hope to have another chance to prove your stay an even more enjoyable one.
by A verified traveler
Posted 13 May 2024
I had no working lights in my bathroom for 3 days in a row as well as no housekeeping. When light issues were brought to thier attention it wasnt addressed that night or passed onto day shift, i let day shift know, again nothing done, day 3 i brought it up again b4 i left for the day. I called on my way back to hotel, asked if my lights were fixed yet and if the room had been cleaned, the lady on the phone said yes everything has been addressed and done. I go up to my room happy to not shower in the dark anymore, and yep..room still unattended to, no towels, soap, or shampoo left. And still no lights. I went back downstairs asked for another room at least since the staff at this hotel either do not care or are completely and incompetent, (clearly all 3) she would not give me another room she just told me to go shower in the dark again. It wasnt untill the morning of day 4 when i came across a manager who was quick to address the issue, even offered a room change. I get it, things happen utilities burn out whatever, the worst part of this hotel hands down is the incompetence of the staff. 3 nights showering in the dark and no room service, and no refund or discount for those nights offered, just take my money and thats it.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Hello Steve, your feedback in very important to us. We have investigated your concerns, and have reviewed our policies with staff. It is our policy to offer to move guests when unforeseen situations like this occur. often guests refuse to move rooms when offered by staff. Unfortunately in your situation it was not a simple light bulb change, as the whole fixture needed to be replaced. We were able to replace the fixture and you were offered to move rooms multiple times.
by A verified traveler
Posted 12 May 2024
Upon Check in neither my Credit Card, debit Card and my husbands Credit card or debit card would work. We only had 100.00 in cash on us therefore was impossible to check in.. Clerk finally accepted our 100.00 and told her I was phoning Visa immediately. Did so and nothing was wrong with any of our cards. Visa said it must the property machine not work. Rightly so as we never had anymore trouble anywhere else. I found this to be very embarrising. The clerk at the counter was very nice though.
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations, and apologize for any technical difficulties you may have had checking in. We hope to have another chance to prove your stay an enjoyable one.
by A verified traveler
Posted 12 May 2024
Holes in the doors and blinds, screens ripped, tons of stains on the carpet and bedspread, tub is clogged and a 5 minute shower left me standing in 3 inches of water. Honestly the entire bulding needs to be demolished
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations. We hope to have another chance to prove your stay an enjoyable one.
by A verified traveler
Posted 11 May 2024
Holes in walls and bathroom door damaged. Breakfast options were the wordy I’ve ever encountered
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations. We hope to have another chance to prove your stay an enjoyable one.
by A verified traveler
Posted 11 May 2024
No
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Thank you for your response. Your feedback is very important to us.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Thank you for your response. Your feedback is very important to us. We are glad to have met most of your expectations
by A verified traveler
Posted 8 May 2024
The night staff at the front desk spoke very little English so there was a communication problem. They were very nice just didn't speak very much English
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Thank you for your response. Your feedback is important to us. We are sorry we did not meet all your expectations. We hope your next stay with us will be comfortable and enjoyable.
by A verified traveler
Posted 6 May 2024
Mattress was past its best by date.
Comment from Hotel Management
6 May 2024 by Sara, Hotel Management
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.
by A verified traveler from Cremona
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Thank you for your response. Your feed back is very important to us. We look forward to hosting you again.
