Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Great stay, only flaw was there were youth teams staying the same time as us and you could hear them in the halls.
Comment from Hotel Management
22 Apr 2024 by Microtel Inn & Suites, Hotel Management
Hello Rudy, and thank you for taking time to share feedback about your stay. We are happy you enjoyed your time over all. Please know our property is popular with sports teams and youth groups over the weekend. We want all guests to have a great stay and encourage guests to make the front desk aware of any noise so that we can help calm the area.
by A verified traveler
Posted 21 Apr 2024
Great room options and pool
Comment from Hotel Management
21 Apr 2024 by Microtel Inn & Suites, Hotel Management
Hi Chelsea, and thank you for the rating and review. We hope to welcome you back soon!
by A verified traveler
Posted 20 Apr 2024
Always a great stay here.
Comment from Hotel Management
20 Apr 2024 by Microtel Inn & Suites, Hotel Management
Hi David, thank you leaving feedback about your recent stay. We are thrilled you enjoy your time with us and look forward to your return.
by A verified traveler
Posted 14 Apr 2024
Good
Comment from Hotel Management
15 Apr 2024 by Microtel Inn & Suites, Hotel Management
Hello Bobbi, Thank you for the kind review. We are happy that you felt your experience was a 5/5 and hope to see you back very soon!
by A verified traveler
Posted 7 Apr 2024
I had to call the front desk about a rowdy group in the room next to ours. They said they would call and come to check but nothing was done. I called at 10:30 and 12:30 and nothing changed. They were drinking and loud until 2am. So unfortunate. The beds were hard and breakfast was midiocre.
Comment from Hotel Management
8 Apr 2024 by B, Hotel Management
Thank you so much for taking the time to reach out Monika, we deeply apologize for the disturbance you encountered while you stayed with us. the rowdiness and lack of control of the situation is not at all acceptable and on behalf of myself and my team we are sincere when we say that this situation does not best represent us, our hotel and what we stand for. if ever the decision is made to return with us please don't hesitate to reach out as we could discuss and rectify this situation together.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Cynthia Benard - Director of Guest Services, Hotel Management
Hi Kirby, and thank you for choosing to stay with us! we are excited to see that you rated us a 5/5, and we hope to see you again very soon!
by A verified traveler
Posted 30 Mar 2024
Had a wonderful time. The kids LOVED the pool and slide. Great breakfast as well.
Comment from Hotel Management
1 Apr 2024 by Cynthia Benard - Director of Guest Services, Hotel Management
Hello Chelsey, and thank you for leaving a review about your recent stay with us at the Microtel Inn and Suites by Wyndham Red Deer. We are THRILLED that your children loved the pool and waterslide. We hope to welcome you back to the hotel very soon!
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Cynthia Benard - Director of Guest Services, Hotel Management
Hello Nolan, Thank you for taking the time provide a score on your stay. We love that you found your experience to be a 5/5 and hope to welcome you back soon!
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Cynthia Benard - Director of Guest Services, Hotel Management
Hello, we are sorry to learn that you were not completely satisfied with your stay. We hope to provide all guests with an exception experience. Please reach out so that we can gain more insight to your stay and provide resolution.
by A verified traveler
Posted 26 Mar 2024
I found the staff friendly and welcoming and also very accomodating. However, I didn't like that I had to ask for towels at the pool both times that I used it. The room was clean, but smaller than most other hotels - "microtel" means smaller and I didn't realize that when I booked it. The breakfast room was as accomodating as other hotels - still no gluten free. I appreciated that there is a full service lounge in the lobby. The front desk staff charged my credit card, despite my telling them that I would pay upon check out. I didn't appreciate that.
Comment from Hotel Management
27 Mar 2024 by Cynthia Benard - Director of Guest Services, Hotel Management
Hello Roberta, thank you for taking time to share feedback about your recent stay. It was a pleasure having you as our guest. I am happy to read that you found the staff to be friendly and welcoming. We apologize if at any time you had to request pool towels, our goal to make sure every area is well stocked so that guests have access to all amenities they may need. Please know for future stays, that we do offer gluten free items as apart of our buffet, such as fresh fruit/vegetables, meat and egg options, and gluten free bakery items. Also, the hotel does need to pre-authorize a payment upon arrival, but guests are welcome to change their method of payment at any time. We hope this encourages you to stay with us again, and we look forward to better serving you in the future.
